Read the Latest Financial Institutions Reviews and comments from their customers and users.
After making a payment toward my credit card, the available limit was not updated immediately. This caused issues while trying to make further transactions. Updates should reflect faster in the system. Read more
The mobile banking app frequently crashes when making payments. This creates uncertainty about whether the transaction was completed or not. A more stable app experience is necessary. Read more
The account opening process took much longer than expected, with repeated requests for the same documents. Communication from the bank was unclear and inconsistent throughout the process. Read more
I was charged an overdraft fee even though my account had sufficient balance at the time of transaction. It took multiple calls to get the charge reversed. Such errors should not occur in automated systems. Read more
I had someone get my card number and went to 3 different Aldi's and made purchases on 2 different days for a total of $450. plus.........Bank of America is making me pay for it. I have been banking with Bank of America 40 plus years. This is terrible! I cannot believe they don't stand behind their customers. Will be leaving them as soon as I shop around. Just terrible to treat their customers like this. BEWARE! Read more
I have used citibank twice in the last 8 years. The first they had an IT issue and I couldn't transfer my money out for weeks. I threatened a FINRA complaint and then finally I magically could. The second time years later I signed up for a free checking with a bonus, they didn't send me my 1099INT and it also wasn't available on their website. The website just said "Looks like we’re having a temporary technical issue. Please try again later." I received no useful help when I reached out. Read more
Just when you thought the banks were scummy, along comes the most scumbag organization I have ever had to deal with. These so called "Credit report" fixers screwed me over $100. I worked for 16 months to fix my credit and without warning, without them contacting me, they have claimed I owe them $100 and registered an R9 on my credit. This amazing corporation that claims to help people in need of credit repair turned around and completely screwed me. Scumbag central, you've all been warned. Read more
I deposited an $803 check with BMO on a Saturday, expecting the funds to be available by early to mid the following week. By Thursday, the money still hadn’t appeared in my account, so I contacted customer service. I was told that the bank’s back office had extended the hold for an additional week due to a fraud review. When I asked why no one had contacted the issuing company to verify the check, I didn’t receive a clear answer—just repeated statements that the matter was still under investigation. Overall, the lack of communication and transparency was frustrating and disappointing. Read more
I received a notification about a charge, but there was no clear explanation of what it was for. I had to contact support to understand it. Banks should ensure that all notifications are detailed and easy to understand. Read more
After making a deposit, the amount was not reflected in my available balance for more than 24 hours. This caused confusion while making further payments. Balance updates should be quicker and clearly communicated. Read more
I tried reaching customer support regarding a billing issue but experienced long wait times and delayed responses. For urgent banking matters, quicker access to support is essential. Read more
An online payment failed on the merchant side, but the amount was still deducted from my account. It took over a week for the bank to process the reversal. Situations like this should be handled much faster. Read more
Transactions do not reflect in real-time in the account statement. There is often a delay of several hours, making it difficult to track actual balance. Real-time updates are essential for effective financial management. Read more
My account was temporarily restricted during a routine transaction without any prior warning. I had to contact customer support to get it resolved, which took several hours. Such interruptions without clear communication are inconvenient. Read more
Transaction alerts are not consistently received. Some debits show up immediately while others do not trigger any notification. This inconsistency can create security concerns for account holders. Read more
A refund from a merchant took longer than expected to reflect in my credit card statement. Customer support mentioned processing delays but could not provide a clear timeline. Refund tracking should be more transparent. Read more
I submitted a complaint regarding an unauthorized charge, but the response was delayed and incomplete. I had to repeatedly follow up to get any update. Customer grievance handling needs significant improvement. Read more
Capital One doesn't provide a lower interest rate. They don't want to help me pay off my debt. Read more
My online banking access was blocked due to a security check, but I was not informed in advance. It took several hours to restore access after contacting support. Better communication would help avoid such inconvenience. Read more
A single payment was deducted twice from my account due to a system error. Although the issue was eventually resolved, it took several days and multiple follow-ups. Such errors should be identified and corrected automatically. Read more
While reviewing my loan statement, I noticed that the interest calculation was not clearly explained. The breakdown between principal and interest was confusing. Customers should be able to easily understand how their repayments are structured. Read more
My debit card expired and I requested a replacement, but it took more than 10 days to receive it. During this time, I had limited access to my funds. Banks should ensure quicker turnaround for essential services like card replacement. Read more
I requested an update to my personal details, but it took several days to reflect in the system. During this time, I faced issues accessing certain services. Such updates should be processed more efficiently in a digital banking setup. Read more
A scheduled payment (standing instruction) failed without any prior notification, resulting in a penalty from the service provider. When I checked with the bank, they couldn’t provide a clear reason for the failure. Automated payments should be more reliable. Read more
I did not receive transaction alerts for multiple debits from my account. By the time I checked, several transactions had already gone through. Banks should ensure alert systems function reliably for customer security. Read more
I deposited a check which was placed on hold for over 7 days without a clear explanation. Funds were urgently needed, but customer service could not expedite the process. Such long holds are inconvenient and poorly communicated. Read more
I filed a complaint regarding an incorrect charge, but the response time was very slow. I had to follow up multiple times before getting any meaningful update. A more efficient complaint resolution system is needed. Read more
I noticed recurring maintenance fees being deducted from my account without clear prior explanation. While the bank claims it is mentioned in the terms, it was not highlighted during account opening. Fee transparency needs serious improvement. Read more
The mobile banking app is difficult to navigate, especially when trying to locate transaction history and service charges. Important information is not easily accessible. A better user experience would make everyday banking much smoother. Read more
My salary, which is usually credited on time every month, was delayed by three days without any notification. The bank could not provide a clear reason for the delay. Such inconsistencies create unnecessary stress, especially for regular financial commitments. Read more
I raised a dispute for an incorrect transaction, but the bank took several days just to acknowledge the complaint. Follow-ups were required multiple times. A faster and more proactive response system is needed for customer disputes. Read more
I used my debit card for an international transaction and was later charged additional fees that were not clearly disclosed. The final amount debited was higher than expected. Banks should provide full transparency on foreign transaction charges upfront. Read more
I was unable to access my online banking for two days due to repeated login errors. There was no clear communication from the bank about any system downtime. Customer support responses were delayed and not very helpful. Read more
A failed online transaction was debited from my account but not credited to the merchant. The bank confirmed it as a “reversal case” but it took nearly 12 days to process. For everyday banking, such delays impact trust and cash flow. Read more
I was charged multiple maintenance and service fees that were not clearly explained at the time of account opening. The fee structure is confusing and not easily accessible through the app. Customers should not have to dig through documents to understand basic charges. Read more
I attempted a cash withdrawal but the ATM displayed an error and did not dispense any cash. However, the amount was still deducted from my account. It has been over a week and the reversal is still pending. Such issues should be resolved much faster. Read more
Serious concern regarding unauthorized charges and lack of accountability by ICICI Bank. MAB (Minimum Average Balance) charges were debited from my account based on an alleged increase to ₹5,00,000. I have explicitly stated that I never requested, approved, or consented to any such change. Despite repeated written requests, the bank has failed to provide: • Any documentary proof of customer consent • System audit trail showing when and how this change was made • Clear justification beyond generic statements Instead, I received templated responses claiming the charges were “applied correctly,” without substantiating this claim. For clarity: In the absence of verifiable customer authorization, such debits raise serious concerns regarding compliance, transparency, and customer protection standards. This matter is now being escalated to the Reserve Bank of India (RBI) for formal review. Customers are advised to closely monitor their accounts and demand proper documentation for any changes impacting financial obligations. Read more
My credit card limit was suddenly reduced without any prior notice, despite a good repayment history. This affected my ongoing transactions and EMIs. When I contacted the bank, they cited “internal policy review” but gave no proper explanation. Customers deserve transparency in such decisions. Read more
I initiated a domestic wire transfer which was marked as “processed” but the recipient never received the funds. It has been over six days and the bank is unable to provide a clear status update. Each call results in vague responses. For critical transactions, this level of uncertainty is unacceptable. Read more
My checking account was suddenly closed citing “risk policies” without any prior warning. I had scheduled payments linked to this account which all failed. When I contacted support, no clear reason was given. Closing customer accounts without transparency creates serious financial disruption. Read more
I noticed multiple service charges being deducted over the past few months without proper alerts. When I checked with the branch, they said it was due to minimum balance rules, but this was never clearly communicated when the account was opened. Banks should ensure customers are aware of all applicable charges upfront. Read more
I was charged a late fee even though my payment was made before the due date. I had to call multiple times and provide proof before it was reversed. Such errors should not happen in automated billing systems. Read more
I closed my Chase credit card in August 2025 after they failed to protect it from fraudulent charges. I reported the fraud the moment I discovered it. Shockingly, Chase reopened the account without my permission, allowed more unauthorized transactions, and did so even after they had already issued refunds for some of the fraudulent charges in September 2025. I received no further communication until December 2025, when they suddenly started billing me again — on my closed account — for the amounts related to the original fraudulent amounts. Then, in February 2026, they forced me to pay $108 just to close the account a second time. The final insult? They reported two late payments on my credit report for an account that had been closed since August 2025. How exactly do you rack up late fees on a closed card? If you value honest and fair treatment from your bank, run — don’t walk — away from Chase. Read their customer reviews online and look up their congressional testimony on these exact issues. You’ll quickly understand why so many people are warning others to stay far away. Godspeed, folks. Read more
My personal loan was approved but the disbursement was delayed by more than 10 days without clear communication. I had planned expenses based on the promised timeline. Banks should ensure better coordination once approval is granted. Read more
My debit card kept getting declined for regular transactions even though sufficient balance was available. There was no alert or notification explaining the issue. After contacting support, I was told it was a “temporary security block” but no prior intimation was given. Read more
If you open a business account with US bank, they can steal your money and you cannot do nothing about it Never open a business account there open a personal account no problem, but you will pay very high fees Read more
There are shops and companies that read/treat the Revolut debit card as a credit card and charge a surcharge for credit card payments. This makes paying with the Revolut card far less attractive. Revolut does not warn about this and believes they have no influence on the policies of these companies. Read more
On March 10th 2026 I was sick at home and my wife went to go pick up some things at the grocery store. Typically, my wife never uses her debit card, and I take care of all the finances, but on this particular day, I told my wife to use the debit card to purchase the items needed. She found out that her card had expired in September 2025 and we had never received a new card. I reached out to Chase customer service line multiple times and never received a call back. When I waited on the phone, the connection was always lost. Finally today March 12th 2026 I was able to get someone on the phone through their customer service line. I let them know the situation and asked them if they could send a new debit card for my wife. Understandably, they said they would have to speak to my wife. So I went home, called back and got a hold of someone again and put my wife on the phone. She spoke to the person on the phone, let them know her card had expired, let them know there were no fraudulent charges, and they said 5 to 7 business days she should receive her new card. A few minutes later after she got off the phone I received an email saying that my debit card was canceled which I had never authorized because I just got a new card in January this year. So I called them back and let them know of the mistake that was made on their part and that the Customer Service rep had made a mistake on their end and never even got authorization from me personally, but from my wife, which is “per their policy”, Not allowed. After speaking with the representative and them letting me know there was nothing they could do. I asked to speak to a supervisor and was briefly hung up on. I called back and waited and somebody finally answered the phone. I asked them very kindly if I could speak to a supervisor that I had already spoken to a customer service rep. After holding for a little while a customer service “supervisor” answer the phone and let me know again again there’s nothing whatsoever they can do. They did not take any responsibility for their mistake and told me there wish there was something they could do to help me. So I asked them if that was the only answer they had for me since I was sitting in the Tri-County bank parking lot about to walk in. They said there was nothing else they could do for me and to have a great day. I have had this account for around 10 years and I do not have a lot of money in there, but I do have money in there checking account and savings account. I felt like I’ve had my bank account illegally altered without my permission and that’s not OK. I understand mistakes will happen, but “it’s not how you screw up, It’s how you fix it”. Chase Banks fix was to do nothing. I now have a Tri-County’s bank account and the Personal Cell phone of the manager in case I need anything. This is how Tri-County‘s Bank treats everyone. No matter if you have $1 million or $10 in your account they value each and every customer. Needless to say, I will be canceling my checking account at Chase Bank and keeping my savings account open with the minimum in it. I would NEVER use Chase banking for anything. They don’t care about their customers. They only care about the money. I have had a local business in my area for over 10 years now and I will let everybody know to not use Chase Bank for anything. Thank you for giving me a place to Voice my complaint and I hope in the future, no one has to go through what I did with Chase banking. If you don’t open the Account account, you never will have to go through what I did. Thank you. Read more
I stopped at the outside teller to make a deposit and this WONDERFUL woman greeted me with the nicest smile and demeanor. She spoke to me 3 different times and each time was so sweet and kind! I wish I knew her name! Please thank her for making my day! :) Read more
Nurul Huda 
