Read the Latest Financial Institutions Reviews and comments from their customers and users.
The banking app keeps logging me out during transactions, forcing me to restart the process repeatedly. This is especially frustrating when making urgent transfers. Stability and user experience need improvement. Read more
Visited the branch for a simple document verification, but the waiting time was excessive. Staff were polite, but the process was far too slow for such a basic service. Better branch efficiency is needed. Read more
My recent card payments were not reflected in the monthly statement for several days, making it difficult to track spending accurately. Customer support could not provide a clear explanation. Statement updates should be much faster. Read more
A standing order for my monthly rent was unexpectedly cancelled without any notification. I only discovered it after receiving a late payment warning. Banks should ensure customers are informed before critical payment instructions are interrupted. Read more
I had to go into this UMB bank where my mother had her safety deposit box. Unfortunately, my mother passed away and I was just needing to clean it out. Between my mother’s estate attorney and Rose a branch manager at the first UNB bank I went into, there was a lot of hoops to jump through. First off I was led to believe there was a beneficiary on this safety deposit box. That was incorrect. Then my attorney sent me all the messaging between herself and UMB bank about what to do if the estate was not going to probate and what to do when it’s a trust. I had a nice stack of all the documents I needed including the email’s between my mother’s estate attorney and what Rose had found out from the banks legal department. I was confident that the multiple emails back and forth between myself and my attorney, and the attorney with UMB bank manager. It had taken months to get to this point where I could get everything out of the box to close it. I’m the Trustee of my mothers estate which is basically who takes care of all estate matters if the estate is not going to probate. My mother had spent a great deal of money to make sure that her heirs got her money instead of the court systems and others. So on 4/24/26 I went to the correct location for my mother’s safety deposit box with UMB bank. I had the luck of getting a wonderful teller named Makayla. She was completely on top of how to handle the process. So, she asked excellent questions and I gave her my stack of documents needed to remove the items from the safety deposit box. However, at one point Makayla had to get further information. She asked if I was ok waiting. At this point I had been in the bank for 30 minutes. But Makayla was so great I told her I had no problem waiting longer, or if she wanted me to come back on a different day, that was ok too. So I was instructed to have a seat while Makayla went to get whatever it was she needed. She didn’t tell me what was causing the delay. I had exactly what UMB bank had said they would accept legally to take care of this matter. I had the exact emails between my lawyer and a bank manager. But I guess that wasn’t all UMB wanted now. At no time was I upset or having any issue dealing with Makayla. I took a seat and worked on other work and after a long time Makayla and 2 other ladies came to my chair. I was asked by this one woman if I felt it was necessary to watch them open the safety deposit box. She seemed very put off by this whole process. At no time did either lady with Makayla introduced who they were. One lady didn’t say a single word to me or look me in the face. The other lady was just grumpy and Makayla seemed very nervous. We all walked into the secure area for the safety deposit boxes and I made the comment about why could I not clean out the box? The grumpy lady looked at me and said that UMB does not recognize any Wills or legal documents. So if I wanted to get anything removed the only thing they would accept is a document from the state of Iowa showing I was the executor of the estate. “nothing else will the bank accept” I said to her that the estate was NOT going to probate. That because everything was in a Trust and I am the Trustee of the estate that all the legal documents I brought should be enough. This woman who was so unprofessionally dressed and was so nasty pretended that I had said nothing. She clapped her hands and said, “Girls, pay attention. We have to write down EVERYTHING that is in this box”. “girls pay attention”. Everyone was paying attention. She was so disrespectful towards me and she was treating these employees like they were stupid. I was just horrified by her actions and the fact that I got a good look at her eyes. She had on the fattest set of false eye lashes that I’ve ever seen. I honestly had no idea how she could see. I really was shocked that anyone would be employed by a legitimate business would find this acceptable. It was very off putting and awful I still can’t believe any woman would go to a bank job dressed with clumps of mascara stuck to these false eyelashes that must have made it difficult to even open her eyes all the way. She then gets on the floor so she can “take notes” to exactly what was in the box. I asked a question about the paperwork again, and that woman just interrupted me again. At this point I figured she must be in charge. I was shocked at how Makayla and this other standing woman almost looked frightened to answer my questions. So, I did tell this lady crouching on the floor that I knew what was in the box. A gold Patek Phillip watch that was my grandfathers. But the woman started saying, “ Remember we have to write everything down. We don’t want to miss a thing” She was treating these other two women as if they were in kindergarten. I was embarrassed for them. Then this woman says, remember we want to make sure to see if there is a Will in the box.” I said, “Why, you just told me you don’t recognize legal documents and refuse anything but a document from the state saying who is in charge of this box” Ok, I really think this woman was an idiot. She didn’t know what she was talking about. She interrupted clients, she treated employees like they were very stupid and she didn’t have any business etiquette at all. Not in what she was wearing and not in how she still hadn’t told me who she was. Of course I was correct when they opened the box and took out the watch and a gold coin. I didn’t know about the gold coin. The woman on the floor says we have to write this down. She is trying to see what the watch says and finally gives up. “Makayla, you have younger eyes can you read what that says?” I again said it’s a Patek Phillip gold watch. So she pipes in can you spell it Makayla? So Makayla spells out the words and I repeat “Patek Phillip” because they clearly had no idea what the first word was and also anything about this kind of watch. She gets things written on her papers and she tells me again, “you’re not getting these today”. I said I heard her. But what exactly was missing in all the documents I had brought with me. All the documents that Rose another branch manager had assured my attorney would be the only thing I needed. That’s when Makayla tells me,”Well the legal department would feel more comfortable if one document was less then 90 days old” At this point the woman on the floor says “don’t forget to put those plugs back in” I said what are the plugs. I was told they are to alert any other person in the bank that the owner of this box has passed”. So we walk out of the safety deposit box area and the woman is still acting totally rude. I couldn’t get over being treated so badly. So I said to her, “I would like your business card”. I didn’t know her name or position. Plus at this point I’m very upset about how she has treated everyone.It was not called for plus it was so unprofessional. Finally, the lady who had been 100% quiet to that point says, “Do you need me for anything else? The very rude woman says,” no, you can go” I ask again for this woman’s business card. She tells me I don’t need it. I then ask it again. She said “Fine I will get it for you”. She was so awful and the whole visit had been going so well until she just was pissed off about possibly me going into the sf box room. I just know that “I don’t want that woman ever to help me with anything ever again”. I know she heard me. And she stomped off to her office. I apologized to Makayla and tried to just complete the day to get out of there. So, Makayla and I are chatting and I asked her who was that woman. Makayla tells me she is the branch manager. I told Makayla that I felt that woman “was awful and that she should have that job. She certainly knew a great deal more then her” Then the woman storms up to the Makayla’s teller area saying she wasn’t leaving because I was being so horrible to poor Makayla. I asked her “Why? Because I certainly had no problem with Makayla and the only person who has been out of line is her” Janine Klauer was the horrible wk And name. She kept trying to get me more and more upset. And even though I had told them in the vault area that I’m sorry if I was speaking too loud. It was the after effects of taking care of my Mother. She was almost deaf. I was told my voice was fine then , but out by the teller window Janine Turner says that I’m being “way to loud and she will call the police on me” I honestly really was shocked at how crazy this woman was. She really was trying to get me upset, she was trying her best to make me do something. Because the way she kept trying to escalate the tempers to make me feel like I was garbage was unreal. Sobi asked for the name of her supervisor. She said “you don’t need it. I plan on telling her about you” I asked again and she said No. I said, “ you are refusing to give me the name of your supervisor, really?” So she writes a name down with so many loops and stuff I couldn’t read the name. I even had to ask what was the name. She said Mickie. I looked at the paper and just couldn’t believe her So she tells Makayla to look up her phone number and write it down. Seriously! She was the most horrible and unprofessional person I had ever met. I said to her, “thank you so much for your kind words about the loss of my mother” she knew I was upset because she had never even said a word about the death that had caused me to even come into that branch. I don’t know who hired this woman for her job but it was clear wage was very unqualified. I had been there for 2 1/2 hours. I never complained or had one issue until she started telling me what she thought was needed to clean out the box. Of course even though she had just been with their legal team and she had been told the correct information about only needing an updated document that was less then 90 days old. The bank flat out refused to give me any proof this was the case. I actually was walking towards the door to leave thinking I was never going to get what was in that box because that woman was an idiot. She was dressed so completely ridiculous. The super tight dress and those eye lashes are off putting. How any professional could not introduce herself at any time is more than rude. How UMB bank can have any branch manager or VP branch manager that would try to get a customer to get even more upset should be fired. I also feel to treat me this way because she had to actually do some work late on a Friday afternoon is another reason. That was really the issue. She was pissed off from the moment she walked up to my chair not doing anything but giving out wrong information and when asked couldn’t even give me the correct information I needed to bring bank to the bank. But maybe that’s what she does so she can keep what’s in the safety deposit box. I don’t know. But to treat me this way and then to say in a crazy whisper that she didn’t believe any email that she didn’t actually see Rose write, and she didn’t hear Rose give that information so it must not be true” UMB are you kidding me. You really feel that unless she sees anyone actually speaking to her face or actually watch a person typing the exact words that it shouldn’t be accepted by Janine Klauer? Because that is truly disgusting. I was treated wonderfully by Makayla the whole time. I was treated 100% like I was crap by your person in charge of a branch to your bank. Never ever saying she was sorry for my loss. Going out of her way to see if she could push me so she could call the police. I don’t know if my grandfathers very expensive watch will ever be returned to our family. I am the Trustee. I had all the documents necessary. Just because your legal team didn’t feel comfortable in accepting them, or even giving proof that you wouldn’t accept if it was over 90 days is certainly proving where people shouldn’t bank. I’ve been a stock holder of Heartland stock. My family has millions of shares. I had documentation that showed I had the correct information but you wanted to change the terms at the last minute. You didn’t care that I was really upset over my mother. I didn’t even mean enough to your bank for Janine Turner to give me her name, I had to ask twice for a business card, I had to ask 3 times for her supervisor. So as she was yelling things at me as I was walking out of the bank I put my hand up to flip her off. When I got to my car I was shacking so horribly I couldn’t even drive my car. I was so upset I couldn’t even call the downtown branch to get her boss. I was beyond upset over some horrible unprofessional, looking like a high end call girl makeup, and insulting me, plus her employees the entire time I was in her presence. No one should have to deal with her. I actually am sick to my stomach just writing this review. Thank God, and I mean this that once I get my grandfathers watch out of that bank I can finally go back to my home in Texas. Because I’ve never had anything but respect from Chase Bank where I have my box. Honestly, I do feel I’m do a letter from someone hired up apologizing. Because the one thing I can promise you. Nothing will be done about Janine Klauer by her boss, Mickie Means. She is the President and boy was she pissed off to call me on her day off. I again was nothing but an inconvenience to these woman UMB shame on you!! In case you aren’t sure how it’s done, hi my name is blank, I’m the blank of this branch of UMB. I’m sorry I kept you waiting. We just wanted to make sure the legal time was ok with the documents. I We are going to the saftrh deposit box of your mothers. Let me tell you what is going on while we walk. Please let me start by saying we are so sorry for your loss. I didn’t know your mother personally but any loss of one of our clients at UmB is a loss to all of our staff. Can we walk. It’s not that hard. Read more
My debit card suddenly stopped working for online payments without any prior notice. I had to visit the branch to resolve the issue, which could have been handled more efficiently through customer support. Read more
After making a payment, the transaction remained “pending” for an unusually long time, even though the amount was already deducted. This created confusion about whether the payment was successful. Status updates should be more accurate and timely. Read more
While making an online payment, the OTP took too long to arrive, causing the transaction to fail multiple times. This made the process frustrating, especially during time-sensitive payments. OTP systems should be faster and more reliable. Read more
An incoming transfer to my account was delayed for more than two days without any notification. The sender had already completed the transaction, but the funds were not reflected on my end. Customer support could not provide a clear reason for the delay. Read more
I was a costumer for 12+ years. I had been hacked about 5 yeas ago but the bank caught it and saved me a heartache. then it happened again involving 14K plus; while recovering a little over 9k an additional 4k+ was not returned & I was issued a new debit card that I never activated when I checked on status was told that a reversal was made on account which I never did. This went on for 3 months. If the questionable activity was made known; the card was not activated; then it was happening within the bank. I gave on expecting justice. Staff's attitude and tone in handling this was deplorable and disrespectful. The kind that speaks on make judgements of no support. Having to resort to in person payment; the places offered online services; but when I explained my account under investigation I was given details on a services from their IBC Bank account. They too opted to leave. Just so you know to preserve and protect yourself by making informed decisions. :- Read more
I reported an incorrect transaction, but the resolution process has been very slow. It took several follow-ups just to get a response. Dispute handling should be faster and more efficient. Read more
I noticed a service fee deducted from my account without prior notification. It was not clearly mentioned during account setup. Banks should communicate all applicable charges more transparently. Read more
My new debit card took several days to activate even after following all required steps. Customer support was not able to speed up the process. Basic services like card activation should be immediate. Read more
I made a payment in a foreign currency, and the conversion rate applied was significantly different from what was shown at the time of transaction. The final charged amount was higher than expected. Banks should ensure transparent FX rates. Read more
I requested to close my account, but the process took longer than expected with multiple follow-ups required. There was no clear communication on the timeline or required steps. Account closure should be a straightforward and transparent process. Read more
My debit card was declined multiple times even though there were sufficient funds in my account. I had to contact the bank to resolve the issue, which caused embarrassment during payment. Such issues should be prevented with better system reliability. Read more
A domestic transfer that usually completes instantly was delayed for several hours without any notification. There was no clear explanation provided by customer support. Even small delays can cause inconvenience when timing matters. Read more
After making a payment toward my credit card, the available limit was not updated immediately. This caused issues while trying to make further transactions. Updates should reflect faster in the system. Read more
The mobile banking app frequently crashes when making payments. This creates uncertainty about whether the transaction was completed or not. A more stable app experience is necessary. Read more
The account opening process took much longer than expected, with repeated requests for the same documents. Communication from the bank was unclear and inconsistent throughout the process. Read more
I had someone get my card number and went to 3 different Aldi's and made purchases on 2 different days for a total of $450. plus.........Bank of America is making me pay for it. I have been banking with Bank of America 40 plus years. This is terrible! I cannot believe they don't stand behind their customers. Will be leaving them as soon as I shop around. Just terrible to treat their customers like this. BEWARE! Read more
I have used citibank twice in the last 8 years. The first they had an IT issue and I couldn't transfer my money out for weeks. I threatened a FINRA complaint and then finally I magically could. The second time years later I signed up for a free checking with a bonus, they didn't send me my 1099INT and it also wasn't available on their website. The website just said "Looks like we’re having a temporary technical issue. Please try again later." I received no useful help when I reached out. Read more
I was charged an overdraft fee even though my account had sufficient balance at the time of transaction. It took multiple calls to get the charge reversed. Such errors should not occur in automated systems. Read more
Just when you thought the banks were scummy, along comes the most scumbag organization I have ever had to deal with. These so called "Credit report" fixers screwed me over $100. I worked for 16 months to fix my credit and without warning, without them contacting me, they have claimed I owe them $100 and registered an R9 on my credit. This amazing corporation that claims to help people in need of credit repair turned around and completely screwed me. Scumbag central, you've all been warned. Read more
I deposited an $803 check with BMO on a Saturday, expecting the funds to be available by early to mid the following week. By Thursday, the money still hadn’t appeared in my account, so I contacted customer service. I was told that the bank’s back office had extended the hold for an additional week due to a fraud review. When I asked why no one had contacted the issuing company to verify the check, I didn’t receive a clear answer—just repeated statements that the matter was still under investigation. Overall, the lack of communication and transparency was frustrating and disappointing. Read more
I received a notification about a charge, but there was no clear explanation of what it was for. I had to contact support to understand it. Banks should ensure that all notifications are detailed and easy to understand. Read more
After making a deposit, the amount was not reflected in my available balance for more than 24 hours. This caused confusion while making further payments. Balance updates should be quicker and clearly communicated. Read more
I tried reaching customer support regarding a billing issue but experienced long wait times and delayed responses. For urgent banking matters, quicker access to support is essential. Read more
An online payment failed on the merchant side, but the amount was still deducted from my account. It took over a week for the bank to process the reversal. Situations like this should be handled much faster. Read more
Transactions do not reflect in real-time in the account statement. There is often a delay of several hours, making it difficult to track actual balance. Real-time updates are essential for effective financial management. Read more
My account was temporarily restricted during a routine transaction without any prior warning. I had to contact customer support to get it resolved, which took several hours. Such interruptions without clear communication are inconvenient. Read more
Transaction alerts are not consistently received. Some debits show up immediately while others do not trigger any notification. This inconsistency can create security concerns for account holders. Read more
A refund from a merchant took longer than expected to reflect in my credit card statement. Customer support mentioned processing delays but could not provide a clear timeline. Refund tracking should be more transparent. Read more
I submitted a complaint regarding an unauthorized charge, but the response was delayed and incomplete. I had to repeatedly follow up to get any update. Customer grievance handling needs significant improvement. Read more
Capital One doesn't provide a lower interest rate. They don't want to help me pay off my debt. Read more
My online banking access was blocked due to a security check, but I was not informed in advance. It took several hours to restore access after contacting support. Better communication would help avoid such inconvenience. Read more
A single payment was deducted twice from my account due to a system error. Although the issue was eventually resolved, it took several days and multiple follow-ups. Such errors should be identified and corrected automatically. Read more
While reviewing my loan statement, I noticed that the interest calculation was not clearly explained. The breakdown between principal and interest was confusing. Customers should be able to easily understand how their repayments are structured. Read more
My debit card expired and I requested a replacement, but it took more than 10 days to receive it. During this time, I had limited access to my funds. Banks should ensure quicker turnaround for essential services like card replacement. Read more
I requested an update to my personal details, but it took several days to reflect in the system. During this time, I faced issues accessing certain services. Such updates should be processed more efficiently in a digital banking setup. Read more
A scheduled payment (standing instruction) failed without any prior notification, resulting in a penalty from the service provider. When I checked with the bank, they couldn’t provide a clear reason for the failure. Automated payments should be more reliable. Read more
I did not receive transaction alerts for multiple debits from my account. By the time I checked, several transactions had already gone through. Banks should ensure alert systems function reliably for customer security. Read more
I deposited a check which was placed on hold for over 7 days without a clear explanation. Funds were urgently needed, but customer service could not expedite the process. Such long holds are inconvenient and poorly communicated. Read more
I filed a complaint regarding an incorrect charge, but the response time was very slow. I had to follow up multiple times before getting any meaningful update. A more efficient complaint resolution system is needed. Read more
I noticed recurring maintenance fees being deducted from my account without clear prior explanation. While the bank claims it is mentioned in the terms, it was not highlighted during account opening. Fee transparency needs serious improvement. Read more
The mobile banking app is difficult to navigate, especially when trying to locate transaction history and service charges. Important information is not easily accessible. A better user experience would make everyday banking much smoother. Read more
My salary, which is usually credited on time every month, was delayed by three days without any notification. The bank could not provide a clear reason for the delay. Such inconsistencies create unnecessary stress, especially for regular financial commitments. Read more
Ahmed Yusuf 
