disappointing; this my own experience.

I was a costumer for 12+ years. I had been hacked about 5 yeas ago but the bank caught it and saved me a heartache. then it happened again involving 14K plus; while recovering a little over 9k an additional 4k+ was not returned & I was issued a new debit card that I never activated when I checked on status was told that a reversal was made on account which I never did. This went on for 3 months. If the questionable activity was made known; the card was not activated; then it was happening within the bank. I gave on expecting justice. Staff's attitude and tone in handling this was deplorable and disrespectful. The kind that speaks on make judgements of no support. Having to resort to in person payment; the places offered online services; but when I explained my account under investigation I was given details on a services from their IBC Bank account. They too opted to leave. Just so you know to preserve and protect yourself by making informed decisions. :-