BankQuality is operated by TAB Global, also known as The Asian Banker. TAB Global is a financial intelligence group headquartered in Singapore that has served the banking and financial services industry since 1996 through research, intelligence, awards programmes, training and community platforms.

BankQuality is a platform within the TAB Global portfolio of brands, which includes The Asian Banker (institutional financial intelligence), TABInsights (data and research), Wealth and Society (private banking and wealth management intelligence), and The Banking Academy (professional training). The Asian Banker is TAB Global's flagship brand and the institutional foundation that gives BankQuality its sector expertise and editorial authority.

BankQuality was developed by TAB Global, which has been operating in the financial intelligence sector since 1996. TAB Global launched BankQuality as its consumer-facing platform to extend its institutional banking expertise into the consumer banking review space.

BankQuality covers financial institutions across more than 100 countries. Coverage is concentrated in the Asia-Pacific, Middle East, South Asia, Africa and Latin America regions, reflecting the geographic footprint of TAB Global's broader intelligence operations.

Consumers submit written reviews of their banking experiences through the BankQuality platform. Each review is assessed by the BankQuality editorial team, typically within one working day of submission. Verified reviews are published on the institution's BankQuality profile page, where they contribute to an aggregated rating score that is updated continuously as new reviews are added.

Registration on BankQuality is required to submit a review. Registration is free and can be completed in minutes. Requiring registration helps the platform maintain review authenticity standards, as each review is linked to a verified user account.

The BankQuality editorial team typically processes and responds to submitted reviews within one working day. Reviews that meet the platform's authenticity and content standards are published on the relevant institution's profile. The review and rating submission facility is available 24 hours a day, seven days a week.

BankQuality takes negative reviews seriously. When consumers submit complaints about a financial institution, the BankQuality team reviews the content and, where appropriate, engages with the institution to communicate the consumer's concern and seek a resolution. This institutional engagement is one of BankQuality's core functions as a consumer advocacy platform.

Yes. All published reviews on BankQuality are publicly accessible. Consumers can browse reviews and ratings for any listed institution without registration. Registration and login are required only to submit a review.

BankQuality covers ten categories of financial institution: retail and commercial banks; digital wallets and mobile money platforms; money transfer operators; credit card companies; finance companies; money lenders; insurance providers; mutual funds; securities brokers; and peer-to-peer lending platforms. New categories can be requested by contacting the BankQuality team.

If an institution does not appear in BankQuality's directory, consumers can contact the BankQuality team via the contact form at bankquality.com/contact-us or by email at info@bankquality.com to request that the institution be added. New institutions are added to the platform on a continuous basis.

Yes. BankQuality's institution directory includes Islamic banks and Islamic finance providers across the GCC, Southeast Asia, South Asia and Africa. Reviews and ratings for Islamic banking products and services follow the same process as conventional banking reviews.

Yes. BankQuality covers digital-only banks, neobanks and fintech platforms that hold a banking or payment licence, alongside digital wallets and mobile money services. Platforms without a formal financial services licence are not included in the directory.

Yes. BankQuality covers financial institutions across Sub-Saharan Africa, North Africa and the East African market, consistent with TAB Global's broader coverage footprint. Institutions from any market not yet listed on the platform can be requested by contacting the BankQuality team.

BankQuality does not share consumers' personal identifying information with financial institutions as part of the review process. Consumers' personal information is held securely in accordance with BankQuality's privacy policy, available at bankquality.com/privacy-policy.

All reviews submitted on BankQuality are assessed by the BankQuality editorial team before publication. Reviews that do not meet the platform's authenticity standards are not published. The editorial review process is designed to maintain the integrity of the ratings data and the trust of both consumers and financial institutions.

No. BankQuality ratings are generated exclusively from consumer reviews and are not influenced by commercial relationships with listed institutions. Financial institutions cannot pay to alter, improve or suppress their ratings on the platform.

BankQuality collects the information provided during registration (name, email address and location) and the content of reviews submitted by registered users. Data collection and use are governed by BankQuality's privacy policy at bankquality.com/privacy-policy. Personal data is not sold to third parties.

Yes. Registration and all core features of BankQuality — including submitting reviews, reading reviews and accessing institution ratings — are free of charge for consumers.

BankQuality's primary interface is in English. Consumers may submit reviews in any language; reviews in languages other than English are published as submitted. TAB Global's editorial content published on BankQuality is produced in English.

BankQuality allows registered users to connect with other reviewers through the platform's community features, enabling consumers to share banking experiences and discuss financial institution performance with a global audience.

Organisations and researchers interested in accessing BankQuality's aggregated review and ratings data for intelligence or research purposes can contact TAB Global through tab.global or email info@bankquality.com to discuss data access and intelligence service options.

Consumer review data submitted on BankQuality feeds into the TAB Global consumer banking awards programme, which is an annual assessment of financial institution quality across TAB Global's covered markets. The awards programme provides a formal, industry-recognised framework for the consumer intelligence generated by BankQuality's review community.