US BANK customer service has gone down the drain... and its really sad. I used to feel safe and taken care of. But now they're just money hungry, rude, and have completely lost sight of how to take care of their customers. - From being hung up on by childish agents - To being put on hold, just in hopes that you hang up by wasting your time - To being told you're speaking with a 'manager', but its really just another person who's playing defense and not trying to help you at all This bank used to bring warmth to my heart knowing I was with a good company, but now it just brings a dark sadness because of how horrible they treat people. I will be looking elsewhere to put my money

SC basically promised me with a zero-balance account suitable for my salary with auto-sweep function. Upon using the bank and exceeding my own requirements of account balance and monthly salary, I am suddenly charged for non-maintenance after 8 months randomly. Apparently they have given me an account that requires a higher monthly salary and has no auto-sweep function that was initially promised. Additionally, none of the "premium" features, such as RM don't work. So glad I kept my savings and investment in a different bank.

First off, I would like to say that BOA credit card promotions pulled me through a tough financial time. They were great and didn't have an issue. Until...I had a zero balance. Their autopay continued charging this monthly amount of $1k. I was understanding on this first one because BOA does not have a simple autopay rule and their payment setup is more complex than it needs to be. Whoever approved or put it together could care less about the end user, IMO. Because the cost was minimal to me, $2 from my bank, I wasn’t concerned about the fees I was charged but waiting 7-10 usual business days was a pain. What if this was financially causing me issues? It could have been a situation to not pay something I had money for but didn’t because of this. Well, nothing did and requested the customer service agent to please make sure this happened again. He said he took care of both issues. I did eventually receive the money but was again charged $1k for a zero balance on my BOA credit card. This time I was going to ask for reimbursement because this was obviously something I requested the agent to correct and it wasn’t. BOA’s supervisor, supervisor confirmed with me they can’t and won’t reimburse me for any external fees from my bank. Understand this, for a bank that regardless of negligence or not is know to bend you over if you miss a payment and wants their fees, which are not cheap, gets their money but won’t pay for fees they incur to their customers for their negligence. The first time I understand but don’t, the second time? Hell no. This is their policy. If you have ever had BOA don’t expect them to be held accountable for their actions. I immediately canceled this credit card over $3.25 charges from my bank because of the principal. I have plenty of credit and will take the ding from this on my credit card. Unfortunately, regardless of need, I won’t be using BOA for any financial needs I have.

On January 16th 2026 I had the worst experience imaginable with SoFi. Without any prior notice or explanation, they closed my account and immediately blocked my access to the app, leaving me with no way to see my transactions or balance. To make matters worse, they are withholding my hard-earned money, claiming they 'sent a check by mail' that could take up to 14 days. In the meantime, I have bills to pay and no access to my own capital. Their customer service provided zero transparency and no path to escalation. If you value financial stability and basic communication, **do not bank with SoFi.** They can and will cut off your access to your money at a moment's notice with no accountability.