My current account was suddenly restricted due to “internal compliance checks.” No prior notice, no timeline for review. Funds are inaccessible, including salary deposits. Customer support repeats scripted responses. A regulated bank should provide transparency when freezing customer funds.

I reported an unauthorized debit of $4,870 from my business account. Despite filing a dispute immediately and submitting documentation, the case has been “under investigation” for over five weeks. No provisional credit was issued. Every call results in a new reference number but no actual resolution. Extremely disappointing fraud response process.

filed a complaint for a payment, which was deducted from my account, without my confirmation. and it's now more than one month, bank has never credit my account, even, according to the company (which I complained about), bank has already cancelled the transaction. Called PNC bank many times, surprisingly, no ones knows that transaction is cancelled already. they confirmed that, they do no see any documentation or confirmation that transaction is cancelled and complained is still in process. So, my money is not transferred to the company (which I complained about), and never credited to my account. on top, no one knows, where is my money and who cancelled the transaction and WHEN????? Worst bank ever!!!!!

Long standing loc loan. Decided to charge a $25000 purchase to the account. 4 days later paid $16000 with $75 interest only due on the account. Received $25 late payment 2 weeks later. Over next 3 months could not get the bank including call to corporate to remove the later charge. Bank remained steadfast saying i should have told the teller to apply $75 to the interest payment due. 2nd issue about same time (summer 2025). Desired to open a 2nd checking account and deposit $70000 for a house remodel. Was told I needed an appt to open this new checking acct and next available is Wednesday at 3:30 which was 4 days later. Went to Cadence Bank and opened account that afternoon.

Director FCRD of CBSL has exercised eventually limited powers to PABC. Dr D A De Zoysa is a former professional at the Central Bank o Sri Lanka, in her youth 9Assistant Director). She has previously included the Assistant Governor to the Monetary Board and/ or the Governing Board of CBSL with no respite almost a year on, including the customer relations CEO Rajith Thoradeniya of PABC Bank. Today she has escalated the loss of LKR 1,430,026.00 in the last month of January 2026 along in FD/ Term Deposits' interest amounts alone to the current Governor of CBSL Dr P/ Nandalal Weerasinghe. Possible loss over the past 1 months when overseas is LKR 17,171,112 p.a. or LKR 17.2 million. Dr. D. A. De Zoysa reports a possible total loss of LKR 17,171,112 in interest payments for the year, specifically citing LKR 1,430,026.00 missing for January 2026 on her LKR fixed deposits at PABC Bank. She asserts this loss is documented in her bank statements, indicating the interest was not credited despite the account being active. She has already filed a complaint with the Central Bank of Sri Lanka (CBSL) via the Director, Financial Consumer Relations Department (FCRD), holds a Complaint Reference Number (CRN), and has escalated the matter to Governor Dr. P. Nandalal Weerasinghe personally on 16 February 2026 GMT after receiving no resolution from PABC’s CEO or the FCRD. No public evidence or regulatory findings confirm her specific allegations of funds being “hacked” or misappropriated. The case remains a private financial dispute pending official response. She seeks immediate restitution and aims to send a second completed form to DFCRD as permitted by law, and also gone to the Financial Ombudsman the same date from overseas. She has lawyers in Sri Lanka. Evidence cannot be uploaded on-line.

I paid off my loan with ally and was owed to refund check one for 859 that came from Toyota. It was for canceling my maintenance policies so Toyota sent that to them to send to me the $723 check was owed to me for the rest of my gap that was left. I first received the $723 check and not the 859 check. I inquired as to where the 859 check was and received the answer of we don’t know where it went. I told him the address of where the check was sent by Toyota they said oh maybe that was an old address of allys. Finally after many hours and many phone calls, they tracked down the 859 check. Back to the 723 check I tried to cash the check and it bounced. I asked Ally for a second check because your check bounced. They sent me a second check that check bounced too. They sent me another check. I tried cashing. It bounced again unknowingly to me. My bank has now froze my account because they think I’m committing fraud when really Ally bank kept putting a stop order on my checks for some reason that I still don’t know as of right now my whole bank account is still open but blocked they closed my daughter savings account who is 10 months old, the one that I tried depositing the checks into. Ally is responsible for possibly ruining my relationship with my bank and getting my accounts closed. They are still in the process of deciding whether I can keep the accounts or not but they close my daughters. I have spent countless hours and time trying to rectify the situation only to be lied to stories that just go around around in circles never getting a straight answer saying I would be called back not getting called back. Shame on all it has been a horrible experience dealing with them and their customer service team. It can’t be right for them to be able to keep writing the checks and then stopping them putting my bank at risk and all I asked was a letter to show my bank clearing me saying that the checks were real and that I am owed this money and that it was their error, but they did not do that for me .