SC basically promised me with a zero-balance account suitable for my salary with auto-sweep function. Upon using the bank and exceeding my own requirements of account balance and monthly salary, I am suddenly charged for non-maintenance after 8 months randomly. Apparently they have given me an account that requires a higher monthly salary and has no auto-sweep function that was initially promised. Additionally, none of the \"premium\" features, such as RM don\'t work. So glad I kept my savings and investment in a different bank.

US BANK customer service has gone down the drain... and its really sad. I used to feel safe and taken care of. But now they\'re just money hungry, rude, and have completely lost sight of how to take care of their customers. - From being hung up on by childish agents - To being put on hold, just in hopes that you hang up by wasting your time - To being told you\'re speaking with a \'manager\', but its really just another person who\'s playing defense and not trying to help you at all This bank used to bring warmth to my heart knowing I was with a good company, but now it just brings a dark sadness because of how horrible they treat people. I will be looking elsewhere to put my money

I opened several AMEX savings accounts so we could start saving for our grandkids futures as well as our own. One day I received a call from AMEX regarding two withdraws that were made on our personal savings account - they were not done by me. That was resolved fairly easy, but also made us very leery on keeping our money with AMEX. If someone got access to one account that easily, what\'s going to stop them from getting to the others. So, until we could decide what we wanted to do, AMEX put restrictions on the account so no transfers could be made without calling them. We decided to move all the accounts to another bank. This has been a total nightmare!! I called them on a Thursday to tell them what we wanted to do, and waited on hold for over 2 hours! When I finally got through to someone who could help me, they removed the restrictions, I did the transfers and closed the accounts then they verified that everything looked good and we hung up. On Saturday, I went in to our account to check on everything and the transfer for 3 of the accounts had been removed and not done!!! So I called again and was told that department was closed on Saturdays and there was nothing anyone could do to help me because of the restrictions on the account. I called again on Monday - total time of phone call was over 2 hours, 95% of that on hold - this lady was very helpful and assured me that everything we were doing would work and this would be the last call I needed to make. Well, Tuesday morning - the transfers disappeared AGAIN! Another hour phone call later I was told that I needed to wait 3-5 business days, Monday at the latest, for the transfers to actually process. After over 8 hours on the phone this is what I get??? Oh, it\'s all here on our side, just wait longer and then we\'ll give you your money.

I paid off my loan with ally and was owed to refund check one for 859 that came from Toyota. It was for canceling my maintenance policies so Toyota sent that to them to send to me the $723 check was owed to me for the rest of my gap that was left. I first received the $723 check and not the 859 check. I inquired as to where the 859 check was and received the answer of we don’t know where it went. I told him the address of where the check was sent by Toyota they said oh maybe that was an old address of allys. Finally after many hours and many phone calls, they tracked down the 859 check. Back to the 723 check I tried to cash the check and it bounced. I asked Ally for a second check because your check bounced. They sent me a second check that check bounced too. They sent me another check. I tried cashing. It bounced again unknowingly to me. My bank has now froze my account because they think I’m committing fraud when really Ally bank kept putting a stop order on my checks for some reason that I still don’t know as of right now my whole bank account is still open but blocked they closed my daughter savings account who is 10 months old, the one that I tried depositing the checks into. Ally is responsible for possibly ruining my relationship with my bank and getting my accounts closed. They are still in the process of deciding whether I can keep the accounts or not but they close my daughters. I have spent countless hours and time trying to rectify the situation only to be lied to stories that just go around around in circles never getting a straight answer saying I would be called back not getting called back. Shame on all it has been a horrible experience dealing with them and their customer service team. It can’t be right for them to be able to keep writing the checks and then stopping them putting my bank at risk and all I asked was a letter to show my bank clearing me saying that the checks were real and that I am owed this money and that it was their error, but they did not do that for me .