This ranking is the result of The Asian Banker International Excellence in Retail Financial Services Programme, the most rigorous, prestigious and transparent audit programme for consumer banking anywhere in the world. The assessment runs from January to March every year and is based on our market leading balanced scorecard methodology. A full explanation for each of the evaluation criteria can be viewed at the end of this page.
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Bank | Country | Financial Performance | Corporate Strategy & Leadership | Digital Journey | Brand | Sales Capabilities | Customer Experience | Process and Technology | Risk | People & Organisation | Achievements in the Year under Review | Total Scores |
---|---|---|---|---|---|---|---|---|---|---|---|---|
Emirates NBD | UAE | 5.3 | 1.9 | 2.2 | 1.2 | 2.0 | 3.1 | 2.0 | 2.2 | 2.8 | 0.7 | 23.5 |
Al Ahli Bank | Kuwait | 4.1 | 1.9 | 2.1 | 0.8 | 1.1 | 2.2 | 3.0 | 3.3 | 1.9 | 0.7 | 21.1 |
Blom Bank | Lebanon | 4.1 | 1.7 | 1.5 | 1.2 | 0.9 | 2.5 | 1.7 | 2.5 | 2.3 | 0.8 | 19.4 |
ADCB | UAE | 2.4 | 1.9 | 1.5 | 1.2 | 1.8 | 2.7 | 2.0 | 2.3 | 2.6 | 0.5 | 18.9 |
CBQ | Qatar | 4.1 | 1.7 | 3.2 | 0.9 | 1.6 | 1.8 | 1.1 | 1.8 | 2.0 | 0.3 | 18.5 |
RakBank | UAE | 3.3 | 1.7 | 1.5 | 0.4 | 1.6 | 2.5 | 1.9 | 1.5 | 2.7 | 0.6 | 17.7 |
NBE | Egypt | 3.0 | 1.5 | 1.5 | 1.9 | 1.6 | 1.7 | 1.5 | 2.2 | 2.2 | 0.5 | 17.6 |
NBK | Kuwait | 4.3 | 1.4 | 1.2 | 0.8 | 0.8 | 1.5 | 1.8 | 3.6 | 1.7 | 0.5 | 17.5 |
KFH | Kuwait | 2.9 | 1.7 | 1.5 | 0.7 | 1.3 | 1.7 | 2.0 | 3.2 | 1.5 | 0.5 | 16.9 |
Mashreq Bank | UAE | 2.8 | 1.4 | 1.5 | 0.6 | 1.5 | 2.5 | 1.8 | 1.7 | 2.6 | 0.5 | 16.9 |
AUB | Bahrain | 3.1 | 1.1 | 1.5 | 0.8 | 1.0 | 1.2 | 1.5 | 3.3 | 2.0 | 0.3 | 15.8 |
CBK | Kuwait | 2.7 | 1.4 | 1.2 | 0.6 | 0.9 | 1.7 | 1.9 | 3.3 | 1.7 | 0.3 | 15.6 |
QNB | Qatar | 1.9 | 1.7 | 2.8 | 0.7 | 1.4 | 2.0 | 1.0 | 1.7 | 2.0 | 0.4 | 15.6 |
Burgan Bank | Kuwait | 2.6 | 1.1 | 1.4 | 0.5 | 0.9 | 1.5 | 1.9 | 3.5 | 1.5 | 0.5 | 15.3 |
Gulf Bank | Kuwait | 1.4 | 1.4 | 1.2 | 0.6 | 0.8 | 1.5 | 1.9 | 3.6 | 1.3 | 0.3 | 14.0 |