Improvements are due in this bank

Opening up a bank account In Forum Credit Union is not at all an easy task. The paperwork is excruciating, and there’s a lot of guesswork involved. The Forum takes time in understanding my concerns and sometimes fails to provide me with competent solutions. Although the environment is really friendly there, but personally, I feel that the services lack insincerity, timely resolutions and most importantly, customer satisfaction. I have remained as a customer for 8 years now, and from my end, I have never failed to keep my account maintained and have always complied with their policies. However, sometimes due to the faults in their network systems, I don’t receive immediate text alerts on my transactions through my debit card. I think improvements are due in this bank.