Unsatisfactory service

I’ve been a customer of the ING bank located here in Sydney for around 4 years. If this were two years ago, I would have said that I am content with my bank’s services. But as of now, I cant. When I started my new savings deposit account with the bank, my registration and account processing was done very quickly and although the bank does not allow for hefty paperwork, which is one of the reasons why I decided to engage with this bank – with time, the bank’s services stooped down for the worse, it has not been a long time since I have started facing issues with my account, such as my bank’s online banking, that takes time in the payment gateway to be completed. Further, whenever I try to reach out to my bank, I have to put on hold for hours before I can speak with a bank executive. I am not satisfied with my bank and would not recommend much to anyone!