call 7 times and spoke to 7 different reps, all giving different and conflicting information.

Bank of America customer service is beyond appalling. Truly some of the worst I have experienced. A request for a letter stating an authorized user was made. I had to call 7 times and spoke to 7 different reps, all giving different and conflicting information. 2 of whom were very rude and unprofessional. Rep # 7 escalated the letter faxed, but sent the WRONG info! Do better Bank of America. Legal proceedings were held up due to the incompetence of the reps to fulfill a simple request.