Cancelled debit card deliveries

After over 25 years of sending my debit card renewals to my correspondence address Lloyds sent my last one to my residential address without giving me a reason after several requests. After cancelling the card they sent to the wrong address I received a card, but it was the cancelled one. I was assured an active card was sent the day before the cancelled one was??? It must be a problem with the post, I was told and asked to wait further. I did and a card never arrived after ten days, they said I should wait longer and after 15 business days I had to cancel it. I requested a new card and five days later, the usual time a card takes to get delivered, I received the second cancelled card! You get better service from a third rate second hand car salesman. I requested yet another card Wednesday 23rd July 2025, now overdue. No doubt they will make me wait until I have to cancel it then send me it to repeat the process. I have no idea why they are called a bank. They appear to wait until I cancel a card before they send the the worthless piece of plastic to me.