After a series of appalling interactions with Barclays and having banked with them for nearly 40 years I am closing my accounts. 4 months to give me (acting as power of attorney) to access to a disabled relative's account after having to make an appointment in a church hall "hub" where the staff member literally knelt on the floor to scan documents into laptop, documents were lost, their IT system threw me off all my own online accounts, 4 weeks to send me a pinsentry. Following closure of the local branch and only a part time hub now operating out of a bowling club, my elderly mother can no longer access the bank as there is no parking nearby and it is too far to walk. She can no longer pay in cheques and is sent by Barclays 1/4 mile down the road to pay into the Post Office who now "process" Barclays payments. The only other way to pay in is on an App. My disabled elderly mother can nonlonger manage her own banking and when I complained Barclays repeatedly told me it was a "business decision". So we have to run around to whoever Barclays outsources their services to and Barclays does nothing in return for holding our money. They are in breach of Equality legislation and are discriminating against elderly and disabled customers. They are utterly unapologetic in their useless unethical "business" practice and cannot be trusted with your money.
Zero service bank
After a series of appalling interactions with Barclays and having banked with them for nearly 40 years I am closing my accounts. 4 months to give me (acting as power of attorney) to access to a disabled relative's account after having to make an appointment in a church hall "hub" where the staff member literally knelt on the floor to scan documents into laptop, documents were lost, their IT system threw me off all my own online accounts, 4 weeks to send me a pinsentry. Following closure of the local branch and only a part time hub now operating out of a bowling club, my elderly mother can no longer access the bank as there is no parking nearby and it is too far to walk. She can no longer pay in cheques and is sent by Barclays 1/4 mile down the road to pay into the Post Office who now "process" Barclays payments. The only other way to pay in is on an App. My disabled elderly mother can nonlonger manage her own banking and when I complained Barclays repeatedly told me it was a "business decision". So we have to run around to whoever Barclays outsources their services to and Barclays does nothing in return for holding our money. They are in breach of Equality legislation and are discriminating against elderly and disabled customers. They are utterly unapologetic in their useless unethical "business" practice and cannot be trusted with your money.
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