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Blog
Banks turn to AI copilots to redefine customer interaction
  • 10-Nov-2025

Banks turn to AI copilots to redefine customer interaction

Banks are increasingly using AI copilots to make banking faster, clearer and more user-friendly. These assistants provide instant ... Read more


Blog
Why human empathy still matters in banking
  • 3-Nov-2025

Why human empathy still matters in banking

In a world dominated by apps, automation and chatbots, banks still need human empathy to support customers through stress and majo... Read more


Blog
Neobanks vs Traditional Banks: Who’s winning the trust game?
  • 24-Oct-2025

Neobanks vs Traditional Banks: Who’s winning the trust game?

Neobanks deliver speed, simplicity and modern features that attract younger users, while traditional banks provide safety, stabili... Read more


Blog
Can fintechs and banks really coexist? A look at the new partnerships
  • 3-Oct-2025

Can fintechs and banks really coexist? A look at the new partnerships

Fintechs provide speed and innovation, banks offer trust and stability, and together they deliver faster, smarter and secure finan... Read more


Blog
Beyond chatbots: How AI is reshaping trust in banking interactions
  • 7-Aug-2025

Beyond chatbots: How AI is reshaping trust in banking interactions

Banking support is evolving quickly in 2025. AI is no longer only answers FAQs through chatbots; it now powers budgeting tools, lo... Read more


Blog
Global bank customer expectations post-G7 and pre-US election
  • 5-Aug-2025

Global bank customer expectations post-G7 and pre-US election

Amid heightened tensions, the G7 Summit just concluded in June 2025, where leaders from powerful countries discussed money, securi... Read more


Blog
From Chatbots to Cognitive Banking: The Future of 24/7 Customer Support
  • 3-Jul-2025

From Chatbots to Cognitive Banking: The Future of 24/7 Customer Support

A few years ago, calling a bank actually meant long wait times phone trees and repeating again and again. Fast forward to July 202... Read more


Blog
Capital One- Discover Merger: Is Customer Service Getting Better? A Data-Driven Look Post-Integration
  • 14-Jun-2025

Capital One- Discover Merger: Is Customer Service Getting Better? A Data-Driven Look Post-Integration

Big news just dropped in the world of banking. US-based Capital One and Discover, two major credit and banking companies, official... Read more


Blog
What financial consumers really want from banks post-G7 summit 2025
  • 9-Jun-2025

What financial consumers really want from banks post-G7 summit 2025

As the G7 summit marked its 50th anniversary in Canada this year, world leaders gathered to address major issues, from artificial ... Read more


Blog
How BankQuality turns feedback into better banking
  • 7-May-2025

How BankQuality turns feedback into better banking

Frustrated with a crashing app, hidden fees or slow customer support? Well, now is not the time to stay silent. At BankQuality, w... Read more


Blog
Commonwealth Bank of Australia partners with Anthropic to accelerate AI innovation
  • 20-Mar-2025

Commonwealth Bank of Australia partners with Anthropic to accelerate AI innovation

The Commonwealth Bank of Australia has expanded its partnership with Anthropic to enhance AI-driven customer experiences, improve ... Read more


Blog
Chocolate Finance partners with HeyMax to reward debit cardholders with miles
  • 11-Feb-2025

Chocolate Finance partners with HeyMax to reward debit cardholders with miles

Chocolate Finance partners with HeyMax to offer Visa debit cardholders the ability to earn travel miles on everyday spending in Si... Read more


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