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Sushmita Shrivastava
16 May, 2019

worst bank

The worst bank I have ever seen. even it's a government bank, but the employees don't know how to talk with customers they make there customer jump from one counter to another. Worst experience ever had, go to another bank except for SBI. A humble request to government plz hire cooperative employees for good working. And they cut money from your account for no reason
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Naina
16 May, 2019

Kotak provide good services to customers

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APOORWA
16 May, 2019

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Ayushi
16 May, 2019

Satisfied

I am really satisfied with the service. the charges they apply for any service (fund transfer, atm ...) Is all quite fare. I just want them to make proper 24 *7 call center service even for their 811 account holder.
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BPI
 
1 Stars | 25 Reviews | Write a Review

Maricel
12 May, 2019

Difficulty in changing mobile number online

I don't understand why BPI makes it very difficult to update the registered online mobile number. I am currently overseas and there's no way for me to visit any branch right now when I have just changed my number. This is really getting frustrating and might be changing my bank soon!
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Bel
6 May, 2019

Bad customer service

One day I brought my son to DBS- Plaza Singapura branch wanting to open a kid’s Account. Before that I tried to get a SMS ‘Q’ but unsuccessful so I called the bank and the officer ask me to go down to get queue no. Because they are unable to give me SMS queue no. For account opening. When we reached there, the staff told me that I have to wait for 3hours because there are 6 customers before me. They need half an hour to serve each customer as they are also opening new account. Wow!! That is ridiculous! I think never mind and just left. Last Friday, 3rd May 2019, I went to DBS-Alexandra branch to withdraw my money, cash $100K. The counter cannot give me an answer and ask me to wait, I ask her whether they have $100K for me, she is not sure so I asked her, Is it that I need to reserve cos it is a huge amount. She is not sure either. I am busy on that day to wait so I told her to reserve $100k(big notes) for me on 6th May 2019, I will come and collect. She said ok and she wrote down my mobile number. Today morning, 6th May, she called me and asked me to go down and collect my money. As per normal, I went down, take queue, she serve me from 3pm++, she asked me to wait while she need to take out the money, she still continues to serve other customers until 4:30pm the bank close, I almost yelling at her. She brought out the money and is all $50 notes of $100,000. (I asked her, is it all $50 notes? No big notes? How am I going to carry all these $100K with me like these?) The only reply I had from her is : You want or not? No big notes! I am so angry but no choice and just let her machine-count in-front of me. Then after finish counting the $100K, she gave me 2 big envelops Of money, I asked her whether she has a bag or so, she said that’s all she had. I am so angry and nearly return all the money. Then the manager came out with 2 plastic bags. I am not sure is this suppose to be DBS standard of customer service? This is thr worst customer service I had from Bank.
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Ted Hemberger
6 May, 2019

Customer service is not good!

Executives of customer service are of no help. They are there only to sell their schemes that benefit the bank at your cost. Customer executives have no idea about the products that they are selling. I will never recommend Alliance Bank to you!
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HSBC
 
1.4 Stars | 3 Reviews | Write a Review

Dwayne Ramsey
2 May, 2019

Never take your credit card from HSBC Bank.

This is really the worst facility, I lost my credit card a long time ago and tried a lot to close it, but it was very hard to close. Bank executives are charging interest on this. They are expanding the procedure’s timeframe but they haven’t closed it yet. I never recommend this bank to the people!
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Simon Robson
1 May, 2019

Need improvement in customer care services!

I have an account in DBS Bank Singapore. Based on my own experience, I want to give 1 star to customer care executives of this bank. Executives are unable to understand exactly what customers want to say. They have no resolution and no communication channel to resolve customer problems. Executives in customer care department need a lot of training and maturity.
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Prerana Srivastava
25 Apr, 2019

Good Services Need Improvement

I am happy with the net banking service of SBI and the good thing about this bank is the ATM machines are available at many places. but need to improve the services because other services like offline banking are not that good as compared to the net banking.
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Bel
16 May, 2019

Bad customer service

One day I brought my son to DBS- Plaza Singapura branch wanting to open a kid’s Account. Before that I tried to get a SMS ‘Q’ but unsuccessful so I called the bank and the officer ask me to go down to get queue no. Because they are unable to give me SMS queue no. For account opening. When we reached there, the staff told me that I have to wait for 3hours because there are 6 customers before me. They need half an hour to serve each customer as they are also opening new account. Wow!! That is ridiculous! I think never mind and just left. Last Friday, 3rd May 2019, I went to DBS-Alexandra branch to withdraw my money, cash $100K. The counter cannot give me an answer and ask me to wait, I ask her whether they have $100K for me, she is not sure so I asked her, Is it that I need to reserve cos it is a huge amount. She is not sure either. I am busy on that day to wait so I told her to reserve $100k(big notes) for me on 6th May 2019, I will come and collect. She said ok and she wrote down my mobile number. Today morning, 6th May, she called me and asked me to go down and collect my money. As per normal, I went down, take queue, she serve me from 3pm++, she asked me to wait while she need to take out the money, she still continues to serve other customers until 4:30pm the bank close, I almost yelling at her. She brought out the money and is all $50 notes of $100,000. (I asked her, is it all $50 notes? No big notes? How am I going to carry all these $100K with me like these?) The only reply I had from her is : You want or not? No big notes! I am so angry but no choice and just let her machine-count in-front of me. Then after finish counting the $100K, she gave me 2 big envelops Of money, I asked her whether she has a bag or so, she said that’s all she had. I am so angry and nearly return all the money. Then the manager came out with 2 plastic bags. I am not sure is this suppose to be DBS standard of customer service? This is thr worst customer service I had from Bank.
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Oh Gabriel
16 May, 2019

Amazing DBS service

I am writing in to compliment four amazing, knowledgeable, friendly and warm customer service representatives. This is going to be a long story but I will cut it short and sweet for your eyes. It all started at around 8pm. I was running through my account via ibanking and I realised that I was left with a lower amount then I last saw at 3pm. So I made the first call. I was first served by Bianca from the Fraud Department, she was good. She can multitask. She was calmed as I was already stressed out with the incident. She calmly advised me of the fraudulent transaction made via agoda. She advised me to have my Passion Debit card to be firstly deactivated and that she will send in the request to have a new Passion Card sent to me. Within 3 to 5 working days. She also advised me that she will escalate to the relevant team for further investigation. The call ended well with her advising that all escalation will be advised accordingly. I will give her a score of 10 out of 10. Subsequently, I called again the second time to requwst for more assistance as I had forgotten my pin to my Takashimaya debit card. I was patiently assisted by Jamie. She was fast to look into my case and advise me of the action. I did a third call and this time was assisted by a gentleman named Kell also from the Fraud Department. The call was made to fo a followup call action against Agoda. Confusing right. I am very impressed by the Fraud Department team. They deserved an award for this. Lastly, I was attended by Nurul from the Credit Card Department. I called in to advised her of the update from Agoda. I asked her on how long is the process once the booking and transaction has been made by Agoda she advised me with a question which I truly appreciate. Her voice was like a suspense. Mr Oh; you have 2 options. One is to inform Agoda to get their merchant to call the bank to authorise the refund and have it credited immediately or Option 2, wait for ten working days. She was the ultimate saviour. O
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Berline Lim
16 May, 2019

iBanking issues

Hi CIMB Management, Till date I had yet to receive my ATM card. As you can check from your system, there is no activation of ATM card. I personally went to the same branch – Raffles Place after 1 month plus from the date that my account was opened. I told the lady at the front – 1st point of contact that till date I had yet to receive my ATM card despite me receiving my ibanking device. She told me that it will take a while for the bank to post the ATM card and I asked what is the turnaround time is but she said she is not too sure but if I still did not receive the ATM card, I could always call the hotline to request. After another month or so, I still did not receive any ATM card and my ibanking encounter some issues which I’m unable to login despite keying in the correct ID & Password. I decided to call the hotline. A guy spoke to me and I highlighted my concerns to him – ATM & ibanking. The guy told me that for the ATM card, I have to go to the branch to request for it and I could collect immediately on spot as the bank officers would issue over the counter. The ibanking issue, he told me that I would need to reset the password with the activation code which was sent to me. However, I had misplaced it and he assist to send a new activation code to me via post. In addition, since late September I had logged in via mobile banking and ibanking and wish to transfer some funds to my DBS account due to some emergency BUT there is no drop down list for me to even select my account. Definitely this is your system issue! As of now, 9 Nov 2015 at 12.30am I tried but encountered the same problem! Also I got suddenly kicked out and when I try logging in again, it told me that I have exceeded the number of login tries. I want a good explanation and solution on the service lapse and IT system failure which caused me so much disappointment. I regretted recommending my friends and colleagues to your bank services and products.
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Binal Patel
16 May, 2019

Failing miserably

As repeated a number of times by phone I will explain my experience with your bank over the last year: In February you deducted payment from my account TWICE when confirmed over the phone that no payment would be taken. Following this I attempted to make numerous unsuccessful calls. In August I raised a formal complaint regarding the above and requested for the payment to be refunded, neither of which were carried out. As per FCA rules you failed to acknowledge or respond to my complaint. Once again, to follow up on this I unsuccessfully attempted to speak to someone over the phone a number of times. In December I raised another formal complaint (which I still await acknowledgment of). The money was refunded however after 11 months I would regard this utterly unacceptable as to why this could not have been done when I called in August? I also advised that my secure key does not work and would like to be sent a new one. After receipt of a new secure key I have found that in order to register it I am required to input a code from my old one - which does not work! I am now in a position where I'm unable to reconcile my bank account as I cannot log in, cannot get through to speak to someone on the phone and am frankly being ignored. In a financial age where customer service is key you are failing miserably. I'd like to inform you that I will be reporting your breaches (regarding the complaints) to the FCA, raising a complaint direct to FOS and will be switching banks after 15 years with Maybank. What I would I like from you at this point is to be able to access my accounts! Please do not ask me to visit a branch as I do not work or live within easy reach to a branch. I hope that you will not ignore me once again and look forward to your response.
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OCBC
 
1 Stars | 21 Reviews | Write a Review

Dawn Ho Mei Zhen
12 May, 2019

Discrimination at OCBC

I'm rather piss off when I went to OCBC temporary Compasspoint Branch to change the new notes for CNY. Checked online that notes available, upon arriving, all notes are not available, not even the good as new. However, a guy who came in after me was asking to change new notes was told there is no more new notes and he asked for Roland. The staff went in and later a guy (which I believe is Roland) came out and told him to join in the queue and asked for him when he is at the counter. I stay on as I need to reset my ATM pin number. While I was at the counter, I tried my luck again and ask if there is anymore new notes. Was told no more. But the guy who walk in later then me happens to be at the next counter and I heard him asking for Roland again and he managed to change the new notes. I asked the counter staff you told me no more ? She said his is under reservation so I said can I reserve then ? Which the lady was telling me actually cannot reserve. Roland overheard our conversation and say no need reserve, just come tomorrow at 11. I call in to OCBC and asked today. Was told only Premium customer can reserve the new notes through their relationship manager. (P/S : If that guy is a Premium Customer, Roland would have told me so, but he said nothing, just ask me to come back at 11 the next day) I cannot understand why OCBC has to discriminate us. Why Premium customer only ? Cos they are rich enough to open an investment account with $200k and above ? Or only the rich is worthy to give red packet during the CNY? If OCBC thinks it is not discriminating, I'll tell you what is not discrimination. POSB has a online reservation for ALL, NOT ONLY THEIR PREMIUM CUSTOMER. THIS IS WHAT I CALL NO DISCRIMINATION
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Arpit Miglani
6 May, 2019

No integrity

I don't know how you guys call yourself no.1 in banking industry if you do not know how to service a single customer. I have a ECS mandate issue for 3 months and it has not been resolved yet. Your customer care guys say go to branch and branch says call the customer care. 1st month(December 5, 2016) - Your customer care guys told me that sir the issue will be resolved you do not need to do anything and i stayed quiet but nothing happened, i had to manually deposit my EMI and when i called your customer care for this they said sir this is a ECS mandate issue, but why the hell you miscommunicated i asked them to give me that in written. 2nd month ( January 5, 2016 )- I went to Sushant Lok branch in Gurgaon and had a discussion with manager, he very politely said it is not in our hands pease call customer care. I said ok, let's do it. I called your customer care again and they said this will be resolved , i said ok. Unfortunately, the amount was automatically debited from my other account in second month and i also transferred manually ( as i did not trust )though it was reimbursed later ( Thanks for that ) . 3rd month ( February 5, 2016) - I though issue has been resolved but all the things were there same as before, nothing was deducted and when i called customer care they said . Sir, you need to visit branch and when i went branch they said please call customer care and then when i again called customer care, they said its not updated yet, please wait for 5 days it is not updated in the system. Do you guys have any integrity towards your customers? Do you guys have any system ( when to ask customer to call or when to ask the customer to go to branch ) I am really frustrated
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Ravi Ninjar
6 May, 2019

Security Flaw

There is a serious security flaw in the ICICI Bank online system. To give some overview, I recently opened my HNI Account with ICICI wealth management. I collected my Debit Card and ICICI Bank Online Username from the base branch on 28 Sept. I was able to generate password for my Debit Card as the system is helping enough to generate one on the go to use my Debit Card. But with my online account, there is a catch. As I was in the branch I wanted to activate my online banking as well so as to start operating my account. Now, the username in the welcome kit provided was not functional. So the Staff at ICICI Bank checked and gave me a username to operate my account. I did all the formalities to generate password for the online account. As soon as I registered for the online account, I was shocked to see that the Welcome Screen was showing " Welcome Back "XXXXXX". I knew for sure that this is a mistake. The staff knew that it is a known error and told me to contact "Call Center" to get it rectified. In essence, I am now able to login to some other account. If I am logged into someone's account, I can easily transact on the account. But I am worried, that someone else could also get access to my account. Today is 2 Oct and the staff did not act anything on it. Please rectify the systems as it is a very major security flaw for ICICI Bank and it could lead to someone losing hard earned money.
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Onkar Tiwari
2 May, 2019

Poor service

Shitty service is what you get and can expect from JCB. We live in such a modern world, yet they are so backwards in so many things. If you don't have your debit card at hand you practically have no control on your account and can't actually do anything on it. Their phone banking sucks big time. People who call themselves phone banking officers don't actually know they are doing and mostly provide wrong, incorrect and unclear information. I asked them if they could reissue my card because mine was damaged. One of them started pitching an upgrade. I said no and asked him specifically if my card will be blocked instantly or when will it blocked? He replied, it will be blocked only once I'll receive the new one. Only on that condition i agreed. But yet it was blocked instantly. I faced humiliation in restaurant trying pay thrice via my card. Yesterday i asked them on call about the delivery of my card and pin, a lady answered it'll take 5 more business days at least, so i went to the green park branch to withdraw cash, there i asked when will my card be delivered? The extremely arrogant bank person replied, tomorrow! That guy had an attitude problem. Not just me but other customers around me found his behavior so rude, he got a nice scolding. Poor service.
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Michael Oliver
1 May, 2019

Bribery Concerns

I am writing with grave concern about the service of Kenya Commercial Bank (KCB). Like in some offices, bribe is the only way to get the job done, the same way KCB bank executives are trying to extract 'bribe' in different form. I am not sure if it is the instruction from management to force customer to take some KCB bank deposit scheme, but for sure once I disclose that I am not interested to take this schemes, the executives simply does not process the request. This time I am facing difficulty opening PPF a/c in the city center branch. Hope you do something about that. They again and again called me saying this document missing, some signature missing in that place etc etc. Visiting the executive means again I need to provide explanation why I am not interested to take the schemes as if I am guilty from my side. Still I visited the branch everytime they called and requested again and again to check the document properly as I will be out of country and won't be able to come in person in the branch. It might be happening because you set a target for them to achieve, but it is not my concern as a customer to fulfill all the requests of the executive. I am sorry to say that as a privileged customer, I am receiving more privilege only in getting harassed.
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Stewart Gilmour
25 Apr, 2019

ANZ is terrible

So after finally getting the statement I’d been after for 6 weeks and being so fed up with dealing with you I decided to just pay the balance owing and call to close my account. I’m informed by another tool that the ‘computer says no’ and it will take 24 hours for the system to allow the card account to be cancelled. I escalate this again and speak to my good friends in customer complaints where I am promised the account will be closed on Monday first thing and I will receive and email to confirm all of this. The consultant/idiot I spoke to told me I’d receive a text message with his contacts in case I needed to follow up… Surprise surprise it never came and my account has not been closed. So… I call in to close my account just now and after being on hold for 15 minutes I'm told it will take 24hrs to finalise the balance before my account can be closed and I would need to be put through to another department upon which I hung up. This is just another example of your incompetence and I am going to do everything in my power to ensure ANZ gets no business from anyone I know as well as contacting the press. Truly shocking and from a person who runs his own business I am in absolute disbelief.
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