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Arlene
17 Jul, 2016

Unresolved Issue!

I've been a cardholder of HSBC for 5 years now and have not had any noticeable issues during those years, until recently. My card expired last Feb so naturally I have to renew to have a new card. However, in my dismay, they didn't deliver my card. I called them (HSBC Customer Service) 3 times as I needed the new card for my out of the country trip, but no one answered me and the issue was not addressed. Long story short, I don't have card. No one call me or at least update me with the status of my card. They are so fast in terms of collectibles but remain silent in other important concern such as this. Until now I don't have my new card and I'm planning to discontinue my account with them.
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Diane
23 Jun, 2016

Preferred time deposit rate

I've been a customer of RHB Bank for a few years now. It's not my main bank because my experience with their online banking was not so good. I experienced serious downtime during a weekend, and I would prefer a much more reliable service. Despite this, what I like about RHB is their time deposit rate at 3.10% onwards, depending on the duration. It's higher than other banks (HSBC is at 3%). No complaints about branch and online customer service.
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carina v borcelis
14 Jun, 2016

Related Tags

More counters for OTC transactions

I've been a Landbank Legaspi Branch customer for almost a year now where I am maintaining a savings account. Considering the amount of time of being their customer, I really can't say anything bad about their service especially I find convenience in their online banking. I can monitor my account anytime anywhere. But there's one thing that I want to highlight, I hope they can add up more counters for OTC transactions. Landbank is known for so many clients more specifically in government so i hope they consider adding more counters to cater to us. I usually consumed 1-2 hours of my time during over the counter transactions because of long lines. That's all.
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Citibank
 
4.6 Stars | 4 Reviews | Write a Review

Maggie
2 Jun, 2016

Citibank Review

Citibank Hong Kong has been quite an easy bank to deal with over the last ten years. I've been a customer for over 10 years in Hong Kong. It's easy to call customer service and ask for help. Most branches all over the country have helpful staff and extended hours of service until 7:00 pm. They help with every single question related to your account and go out of their way to sort out other related queries to help you out, those that involve other service providers e.g. Octopus. It's really fast to reach an actual person on the phone, I never hold for ages and issues are resolved quickly. The ATM service is perfect as I can access my account with any JETCO machine in the country. I haven't had any problems with accessing my money when I travel to other countries. The Octopus Visa was really easy to apply for and I an use it worldwide. This is so far the most efficient bank I've been with, and I have been recommending friends to sign up for accounts with them.
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Edbert Ancheta
31 May, 2016

Doha bank loan

My bank is doha bank located at najma branch and last 2009 I apply for a car loan but unfortunately, I need to have a down payment before I proceed. Unlike other banks they are offering 0 down payment. I am not satisfied on my bank that is why I did not proceed to have a car loan with them and till this date I don't have any interest on applying a car loan based on what happened to me from 2009. Anyway, i forget about it and i move on to my life having a succesful career.
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BPI
 
5 Stars | 22 Reviews | Write a Review

Leonardo Benusa Jr.
29 May, 2016

They really know their customers and they are quick not to lose one.

I'm planning to switch to another bank and get a credit card so I applied for one. To my surprise, BPI called me and said that I'm qualified for their gold mastercard. I don't remember applying with them but I do remember applying for a card with Citibank. I guess they don't want to lose a customer and rushed so that they'll get ahead of Citibank; which I definitely have no qualms about. Another thing that I commend about BPI is their online banking experience. Their app is user-friendly and provides secure online transactions. Being a customer for almost 2 years, I can say that I'm very satisfied with the services BPI provides.
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Jonas P. Cruz
27 May, 2016

Overall, I am satisfied with the services I am receiving from this bank.

Overall, I am satisfied with the services I am receiving from this bank. Their online banking is superb. I also like that all transactions and updates in my account are sent to my mobile phone. However, sometimes my sms updates come late. Another thing, the process of adding account for bank-to-bank transfer needs a lot of work. I hope this could all be done online without the need of calling their costumer service. I also hope that there would also be an easier way to connect my bank account in the Philippines, which could facilitate easier transfer of money. This will be a great help to me and to the other OFWs. Finally, I find it really difficult to communicate with most of the staff in the bank as they can't speak and understand English. It would be great if the staffs, particularly in this branch, are bilinguals.
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Richardson
26 May, 2016

Very Satisfactory Customer Service

In general, Unionbank is a good bank. This is my bank for my payroll account. It gives SMS alert every deposit. Once I lost my ATM and I was attended to properly. They are quick to respond to my concern from the moment I called the trunk line to until my ATM was released. The phone customer service knows what he is doing and speaks well. The branch persons provided accurate information on what I should do and provided me with options on what else I should do in case this happens again.
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Larry
22 May, 2016

Poor customer service and arrogant staff

The bank was not very unflexible to allow a customer to get a replacement card. They cannot emphatise with a customer who just lost his ID card and ATM card. They do not recognize the authentic police report and insisted sending back the customer to get his passport. When they finally relented, they took an arrogant position that they making an exception to the customer. This shows they do not care the well being of their customer and rather stick to their policy. When we ask to see the supervisor, the supervisor refuse to meet the customer citing busy as a reason. The customer father who accompanied the customer vouched for him and ask to the counter staff to proof that they are fake. The counter staff went back and ask her superior and finally relented. This is after stating that they are making an exceptions to show that they are still right in their policy and the customer owe them a favor. This shows how inflexible, arrogant and un sympathetic is their staff especially to a customer who lost his ID card, ATM card.
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Christine Anne Mendoza
8 May, 2016

Great customer service and online banking service

I've been with ANZ for quite a few years now and I've always had such lovely customer service whether it's a walk in or talking over the phone. I find their employees very helpful, efficient and understanding. Also, there are no waiting time over the phone for customer service. Paying your bills were made easier thru their online banking system, and is accessible thru your electronic devices such as mobile, tables & laptops. I personally use their ANZ mobile banking all the time and I'm really happy how easy it is to use and accessible at all times. I also feel safe with Shield, which is a security app that provides an additional layer of security to make your Internet Banking even safer. They also have different savings acco unts depending on your needs. I have been using 2 out of 4 of these accounts for quite some time now and it helps me save the amout of money I wanted. The only thing I dislike is the $5 account service fee they have every month. Overall, I love banking with ANZ and I'm not going to change banks anytime soon.
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Oh Gabriel
17 Jul, 2016

Amazing DBS service

I am writing in to compliment four amazing, knowledgeable, friendly and warm customer service representatives. This is going to be a long story but I will cut it short and sweet for your eyes. It all started at around 8pm. I was running through my account via ibanking and I realised that I was left with a lower amount then I last saw at 3pm. So I made the first call. I was first served by Bianca from the Fraud Department, she was good. She can multitask. She was calmed as I was already stressed out with the incident. She calmly advised me of the fraudulent transaction made via agoda. She advised me to have my Passion Debit card to be firstly deactivated and that she will send in the request to have a new Passion Card sent to me. Within 3 to 5 working days. She also advised me that she will escalate to the relevant team for further investigation. The call ended well with her advising that all escalation will be advised accordingly. I will give her a score of 10 out of 10. Subsequently, I called again the second time to requwst for more assistance as I had forgotten my pin to my Takashimaya debit card. I was patiently assisted by Jamie. She was fast to look into my case and advise me of the action. I did a third call and this time was assisted by a gentleman named Kell also from the Fraud Department. The call was made to fo a followup call action against Agoda. Confusing right. I am very impressed by the Fraud Department team. They deserved an award for this. Lastly, I was attended by Nurul from the Credit Card Department. I called in to advised her of the update from Agoda. I asked her on how long is the process once the booking and transaction has been made by Agoda she advised me with a question which I truly appreciate. Her voice was like a suspense. Mr Oh; you have 2 options. One is to inform Agoda to get their merchant to call the bank to authorise the refund and have it credited immediately or Option 2, wait for ten working days. She was the ultimate saviour. O
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Berline Lim
23 Jun, 2016

iBanking issues

Hi CIMB Management, Till date I had yet to receive my ATM card. As you can check from your system, there is no activation of ATM card. I personally went to the same branch – Raffles Place after 1 month plus from the date that my account was opened. I told the lady at the front – 1st point of contact that till date I had yet to receive my ATM card despite me receiving my ibanking device. She told me that it will take a while for the bank to post the ATM card and I asked what is the turnaround time is but she said she is not too sure but if I still did not receive the ATM card, I could always call the hotline to request. After another month or so, I still did not receive any ATM card and my ibanking encounter some issues which I’m unable to login despite keying in the correct ID & Password. I decided to call the hotline. A guy spoke to me and I highlighted my concerns to him – ATM & ibanking. The guy told me that for the ATM card, I have to go to the branch to request for it and I could collect immediately on spot as the bank officers would issue over the counter. The ibanking issue, he told me that I would need to reset the password with the activation code which was sent to me. However, I had misplaced it and he assist to send a new activation code to me via post. In addition, since late September I had logged in via mobile banking and ibanking and wish to transfer some funds to my DBS account due to some emergency BUT there is no drop down list for me to even select my account. Definitely this is your system issue! As of now, 9 Nov 2015 at 12.30am I tried but encountered the same problem! Also I got suddenly kicked out and when I try logging in again, it told me that I have exceeded the number of login tries. I want a good explanation and solution on the service lapse and IT system failure which caused me so much disappointment. I regretted recommending my friends and colleagues to your bank services and products.
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Binal Patel
14 Jun, 2016

Failing miserably

As repeated a number of times by phone I will explain my experience with your bank over the last year: In February you deducted payment from my account TWICE when confirmed over the phone that no payment would be taken. Following this I attempted to make numerous unsuccessful calls. In August I raised a formal complaint regarding the above and requested for the payment to be refunded, neither of which were carried out. As per FCA rules you failed to acknowledge or respond to my complaint. Once again, to follow up on this I unsuccessfully attempted to speak to someone over the phone a number of times. In December I raised another formal complaint (which I still await acknowledgment of). The money was refunded however after 11 months I would regard this utterly unacceptable as to why this could not have been done when I called in August? I also advised that my secure key does not work and would like to be sent a new one. After receipt of a new secure key I have found that in order to register it I am required to input a code from my old one - which does not work! I am now in a position where I'm unable to reconcile my bank account as I cannot log in, cannot get through to speak to someone on the phone and am frankly being ignored. In a financial age where customer service is key you are failing miserably. I'd like to inform you that I will be reporting your breaches (regarding the complaints) to the FCA, raising a complaint direct to FOS and will be switching banks after 15 years with Maybank. What I would I like from you at this point is to be able to access my accounts! Please do not ask me to visit a branch as I do not work or live within easy reach to a branch. I hope that you will not ignore me once again and look forward to your response.
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OCBC
 
1 Stars | 13 Reviews | Write a Review

Dawn Ho Mei Zhen
2 Jun, 2016

Discrimination at OCBC

I'm rather piss off when I went to OCBC temporary Compasspoint Branch to change the new notes for CNY. Checked online that notes available, upon arriving, all notes are not available, not even the good as new. However, a guy who came in after me was asking to change new notes was told there is no more new notes and he asked for Roland. The staff went in and later a guy (which I believe is Roland) came out and told him to join in the queue and asked for him when he is at the counter. I stay on as I need to reset my ATM pin number. While I was at the counter, I tried my luck again and ask if there is anymore new notes. Was told no more. But the guy who walk in later then me happens to be at the next counter and I heard him asking for Roland again and he managed to change the new notes. I asked the counter staff you told me no more ? She said his is under reservation so I said can I reserve then ? Which the lady was telling me actually cannot reserve. Roland overheard our conversation and say no need reserve, just come tomorrow at 11. I call in to OCBC and asked today. Was told only Premium customer can reserve the new notes through their relationship manager. (P/S : If that guy is a Premium Customer, Roland would have told me so, but he said nothing, just ask me to come back at 11 the next day) I cannot understand why OCBC has to discriminate us. Why Premium customer only ? Cos they are rich enough to open an investment account with $200k and above ? Or only the rich is worthy to give red packet during the CNY? If OCBC thinks it is not discriminating, I'll tell you what is not discrimination. POSB has a online reservation for ALL, NOT ONLY THEIR PREMIUM CUSTOMER. THIS IS WHAT I CALL NO DISCRIMINATION
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Arpit Miglani
31 May, 2016

No integrity

I don't know how you guys call yourself no.1 in banking industry if you do not know how to service a single customer. I have a ECS mandate issue for 3 months and it has not been resolved yet. Your customer care guys say go to branch and branch says call the customer care. 1st month(December 5, 2016) - Your customer care guys told me that sir the issue will be resolved you do not need to do anything and i stayed quiet but nothing happened, i had to manually deposit my EMI and when i called your customer care for this they said sir this is a ECS mandate issue, but why the hell you miscommunicated i asked them to give me that in written. 2nd month ( January 5, 2016 )- I went to Sushant Lok branch in Gurgaon and had a discussion with manager, he very politely said it is not in our hands pease call customer care. I said ok, let's do it. I called your customer care again and they said this will be resolved , i said ok. Unfortunately, the amount was automatically debited from my other account in second month and i also transferred manually ( as i did not trust )though it was reimbursed later ( Thanks for that ) . 3rd month ( February 5, 2016) - I though issue has been resolved but all the things were there same as before, nothing was deducted and when i called customer care they said . Sir, you need to visit branch and when i went branch they said please call customer care and then when i again called customer care, they said its not updated yet, please wait for 5 days it is not updated in the system. Do you guys have any integrity towards your customers? Do you guys have any system ( when to ask customer to call or when to ask the customer to go to branch ) I am really frustrated
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Ravi Ninjar
29 May, 2016

Security Flaw

There is a serious security flaw in the ICICI Bank online system. To give some overview, I recently opened my HNI Account with ICICI wealth management. I collected my Debit Card and ICICI Bank Online Username from the base branch on 28 Sept. I was able to generate password for my Debit Card as the system is helping enough to generate one on the go to use my Debit Card. But with my online account, there is a catch. As I was in the branch I wanted to activate my online banking as well so as to start operating my account. Now, the username in the welcome kit provided was not functional. So the Staff at ICICI Bank checked and gave me a username to operate my account. I did all the formalities to generate password for the online account. As soon as I registered for the online account, I was shocked to see that the Welcome Screen was showing " Welcome Back "XXXXXX". I knew for sure that this is a mistake. The staff knew that it is a known error and told me to contact "Call Center" to get it rectified. In essence, I am now able to login to some other account. If I am logged into someone's account, I can easily transact on the account. But I am worried, that someone else could also get access to my account. Today is 2 Oct and the staff did not act anything on it. Please rectify the systems as it is a very major security flaw for ICICI Bank and it could lead to someone losing hard earned money.
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Onkar Tiwari
27 May, 2016

Poor service

Shitty service is what you get and can expect from JCB. We live in such a modern world, yet they are so backwards in so many things. If you don't have your debit card at hand you practically have no control on your account and can't actually do anything on it. Their phone banking sucks big time. People who call themselves phone banking officers don't actually know they are doing and mostly provide wrong, incorrect and unclear information. I asked them if they could reissue my card because mine was damaged. One of them started pitching an upgrade. I said no and asked him specifically if my card will be blocked instantly or when will it blocked? He replied, it will be blocked only once I'll receive the new one. Only on that condition i agreed. But yet it was blocked instantly. I faced humiliation in restaurant trying pay thrice via my card. Yesterday i asked them on call about the delivery of my card and pin, a lady answered it'll take 5 more business days at least, so i went to the green park branch to withdraw cash, there i asked when will my card be delivered? The extremely arrogant bank person replied, tomorrow! That guy had an attitude problem. Not just me but other customers around me found his behavior so rude, he got a nice scolding. Poor service.
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Michael Oliver
26 May, 2016

Bribery Concerns

I am writing with grave concern about the service of Kenya Commercial Bank (KCB). Like in some offices, bribe is the only way to get the job done, the same way KCB bank executives are trying to extract 'bribe' in different form. I am not sure if it is the instruction from management to force customer to take some KCB bank deposit scheme, but for sure once I disclose that I am not interested to take this schemes, the executives simply does not process the request. This time I am facing difficulty opening PPF a/c in the city center branch. Hope you do something about that. They again and again called me saying this document missing, some signature missing in that place etc etc. Visiting the executive means again I need to provide explanation why I am not interested to take the schemes as if I am guilty from my side. Still I visited the branch everytime they called and requested again and again to check the document properly as I will be out of country and won't be able to come in person in the branch. It might be happening because you set a target for them to achieve, but it is not my concern as a customer to fulfill all the requests of the executive. I am sorry to say that as a privileged customer, I am receiving more privilege only in getting harassed.
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Stewart Gilmour
22 May, 2016

ANZ is terrible

So after finally getting the statement I’d been after for 6 weeks and being so fed up with dealing with you I decided to just pay the balance owing and call to close my account. I’m informed by another tool that the ‘computer says no’ and it will take 24 hours for the system to allow the card account to be cancelled. I escalate this again and speak to my good friends in customer complaints where I am promised the account will be closed on Monday first thing and I will receive and email to confirm all of this. The consultant/idiot I spoke to told me I’d receive a text message with his contacts in case I needed to follow up… Surprise surprise it never came and my account has not been closed. So… I call in to close my account just now and after being on hold for 15 minutes I'm told it will take 24hrs to finalise the balance before my account can be closed and I would need to be put through to another department upon which I hung up. This is just another example of your incompetence and I am going to do everything in my power to ensure ANZ gets no business from anyone I know as well as contacting the press. Truly shocking and from a person who runs his own business I am in absolute disbelief.
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HSBC
 
1 Stars | 2 Reviews | Write a Review

Gigi Cheung
8 May, 2016

Worst Experience HSBC

Worst experience I have ever with a bank. Started the process in September only just received my bank card on Monday. After waiting forever to get the bank account and sign up online I waited a week and a half for my card called up and found out for some reason the card had not been set to be sent out! Why would you not automatically set the system to send the bank card out as soon as I sign up for the account in branch and produce my paperwork. So now im waiting for the welcome email.. 3 phonecalls later I have one manually sent out. I try register .. it doesnt work. another 3 phone calls telling me to wait it might just take a while I find out my details have been taken down wrong and the wrong date of birth is on the system. And now I have to wait another week for that to be sorted. I have been with my current bank for nearly 10 years with no problem and I am very much regretting choosing to go over to HSBC. If I were to advise any students out there if you are desperately needing a bank account at this moment do not choose HSBC you will be waiting months just to get it sorted. They may have one of if not the best offers out there but their service is atrocious.
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