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Amit Chaturvedi
22 Apr, 2019

Decent bank and great mobile app!

One of the best things that I found was that the mobile app was not just convenient but also really easy to use and get around and thus I would recommend it to everyone. For instance, when I used the app for fund transfer it instantly happened without any hassle or fuss. And similarly, the features of mobile recharge, DTH recharge and electricity and water bill payment were also very convenient.
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BPI
 
1 Stars | 24 Reviews | Write a Review

Roi
17 Apr, 2019

Poor Service

I applied for a personal loan which says 1-8 banking days to be approved. My Application is 9 days shy of 1 month already. When I asked about the status, one representative told me it has a tag of no records while another representative told me that it was already in the evaluation dept. When I emailed my docs, it bounced back 6 times due to full inbox of BPI. The loan that I applied is for the hospital and medical bills but until now they are not doing their job. When I followed up on email, it will take days even weeks before they reply. The asked me to followed up by texting a certain number with my name on it but when I texted it 7 times, no one replied. When charging people of overdue, you are very fast and prompt but when processing applications for loan and accounts you are so slow. Does money mean everything on this imbeciles?
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Alice
16 Apr, 2019

Don’t go ANZ Bank for loan

The ANZ Bank is not good for loan. I have applied for a loan and they just wasted my time and given me lots of excuses for different trivial aspects. I have submitted all the necessary documents on time but they took 15 days to tell me that my documents are not accepted for the process. They were shifting the deadlines again and again!!! I never recommend this bank and I want to give only 1 star to this bank!
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Marguerite Duras
13 Apr, 2019

Amazing customer support

Amazing customer support I visited Bao Viet Joint Stock Commercial Bank and it was really a great experience. I have lots of queries about personal loan procedures and they resolved them in a minute. They just logged in my net banking and said you are eligible for a loan. It was an amazing experience. The bank staff was very cooperative and passionate. I want to give 5 stars to this bank!!!!
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BPI
 
1 Stars | 24 Reviews | Write a Review

Kyle
8 Apr, 2019

Bad Customer Service

They don’t allow you to change your phone number or account info remotely or online. If you have problems while out of the country (Philippines), they will still require you to step into a branch otherwise you loose access to your accounts or cannot do anything as their new app and services require a PIN sent to your mobile number for every transaction you make. They don’t provide alternatives. Their app recieved 1 star rating on the app store for this reason and after months, did not care to address their clients concerns. I will definitely switch differents banks as soon as I can. Can’t even close my account without stepping into a branch. Tsk.
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ANZ Bank
 
1.2 Stars | 2 Reviews | Write a Review

Kenny Eyal
5 Apr, 2019

I will give 2 out of 5 stars to ANZ Bank!

I am an account holder in ANZ Bank. I heard lots of good about this bank but I am not satisfied with its services. The ATM card of this bank doesn’t work on all ATM machines and I find it very difficult to withdraw my money. Customer services are not good. Their internet banking works fine but needs lots of improvement. I will give 2 out of 5 stars!
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Ziaom
3 Apr, 2019

Don’t go Hong Leong Bank Berhad for home loan

Hi everyone, I am writing this review for sharing my personal experience with Hong Leong Bank Berhad. My experience with this bank is not good. I had applied for a personal loan to this bank from my net banking portal. After submitting all required information, they informed me that I am eligible for a loan. After checking my eligibility, the bank executive took all the documents from my office and also sent a person for verification at my residence. I tried to get my loan statements but could not able to contact. But now, I received a mail from this bank that I am not eligible for getting loan without mentioning any particular reason. Really, this bank is not good for taking loan services.
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Meena Rawat
3 Apr, 2019

Amazing and friendly staff members

The most important thing for a bank is its staff members and ICICI has it all. I have an account in this bank since last one year. The staff members are so kind and helpful. None of the bank executive you will see shouting or in a bad mood. They perform their duty sincerely and nicely. Their phone banking facility is also mind-blowing. You can check your bank statement and send money within a couple of seconds without any hassle. I hope, they will continue to serve the people like this only.
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Sharad Singh
1 Apr, 2019

A good bank with all facilities I am an account holder in Punjab National Bank, Kanpur.

A good bank with all facilities I am an account holder in Punjab National Bank, Kanpur. The first thing which I like the most is its amazing internet banking facility which makes my transactions easier and faster. Now, I can do every transaction without leaving my home alone. The interest rate of this bank is also better as compared to other banks. Finally, I can say that I am happy by taking services of this bank.
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Maha El Sayed
1 Apr, 2019

Customer services are not good.

I have an account in Bangkok Bank and now I want to close my account because of its worst customer service. The bank executives behave like they are the CEO of this bank. I am totally fed up with this bank and finally decided to quit. The phone banking doesn’t work properly and most of the time ATM machine out of service.
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Oh Gabriel
22 Apr, 2019

Amazing DBS service

I am writing in to compliment four amazing, knowledgeable, friendly and warm customer service representatives. This is going to be a long story but I will cut it short and sweet for your eyes. It all started at around 8pm. I was running through my account via ibanking and I realised that I was left with a lower amount then I last saw at 3pm. So I made the first call. I was first served by Bianca from the Fraud Department, she was good. She can multitask. She was calmed as I was already stressed out with the incident. She calmly advised me of the fraudulent transaction made via agoda. She advised me to have my Passion Debit card to be firstly deactivated and that she will send in the request to have a new Passion Card sent to me. Within 3 to 5 working days. She also advised me that she will escalate to the relevant team for further investigation. The call ended well with her advising that all escalation will be advised accordingly. I will give her a score of 10 out of 10. Subsequently, I called again the second time to requwst for more assistance as I had forgotten my pin to my Takashimaya debit card. I was patiently assisted by Jamie. She was fast to look into my case and advise me of the action. I did a third call and this time was assisted by a gentleman named Kell also from the Fraud Department. The call was made to fo a followup call action against Agoda. Confusing right. I am very impressed by the Fraud Department team. They deserved an award for this. Lastly, I was attended by Nurul from the Credit Card Department. I called in to advised her of the update from Agoda. I asked her on how long is the process once the booking and transaction has been made by Agoda she advised me with a question which I truly appreciate. Her voice was like a suspense. Mr Oh; you have 2 options. One is to inform Agoda to get their merchant to call the bank to authorise the refund and have it credited immediately or Option 2, wait for ten working days. She was the ultimate saviour. O
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Berline Lim
17 Apr, 2019

iBanking issues

Hi CIMB Management, Till date I had yet to receive my ATM card. As you can check from your system, there is no activation of ATM card. I personally went to the same branch – Raffles Place after 1 month plus from the date that my account was opened. I told the lady at the front – 1st point of contact that till date I had yet to receive my ATM card despite me receiving my ibanking device. She told me that it will take a while for the bank to post the ATM card and I asked what is the turnaround time is but she said she is not too sure but if I still did not receive the ATM card, I could always call the hotline to request. After another month or so, I still did not receive any ATM card and my ibanking encounter some issues which I’m unable to login despite keying in the correct ID & Password. I decided to call the hotline. A guy spoke to me and I highlighted my concerns to him – ATM & ibanking. The guy told me that for the ATM card, I have to go to the branch to request for it and I could collect immediately on spot as the bank officers would issue over the counter. The ibanking issue, he told me that I would need to reset the password with the activation code which was sent to me. However, I had misplaced it and he assist to send a new activation code to me via post. In addition, since late September I had logged in via mobile banking and ibanking and wish to transfer some funds to my DBS account due to some emergency BUT there is no drop down list for me to even select my account. Definitely this is your system issue! As of now, 9 Nov 2015 at 12.30am I tried but encountered the same problem! Also I got suddenly kicked out and when I try logging in again, it told me that I have exceeded the number of login tries. I want a good explanation and solution on the service lapse and IT system failure which caused me so much disappointment. I regretted recommending my friends and colleagues to your bank services and products.
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Binal Patel
16 Apr, 2019

Failing miserably

As repeated a number of times by phone I will explain my experience with your bank over the last year: In February you deducted payment from my account TWICE when confirmed over the phone that no payment would be taken. Following this I attempted to make numerous unsuccessful calls. In August I raised a formal complaint regarding the above and requested for the payment to be refunded, neither of which were carried out. As per FCA rules you failed to acknowledge or respond to my complaint. Once again, to follow up on this I unsuccessfully attempted to speak to someone over the phone a number of times. In December I raised another formal complaint (which I still await acknowledgment of). The money was refunded however after 11 months I would regard this utterly unacceptable as to why this could not have been done when I called in August? I also advised that my secure key does not work and would like to be sent a new one. After receipt of a new secure key I have found that in order to register it I am required to input a code from my old one - which does not work! I am now in a position where I'm unable to reconcile my bank account as I cannot log in, cannot get through to speak to someone on the phone and am frankly being ignored. In a financial age where customer service is key you are failing miserably. I'd like to inform you that I will be reporting your breaches (regarding the complaints) to the FCA, raising a complaint direct to FOS and will be switching banks after 15 years with Maybank. What I would I like from you at this point is to be able to access my accounts! Please do not ask me to visit a branch as I do not work or live within easy reach to a branch. I hope that you will not ignore me once again and look forward to your response.
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OCBC
 
1 Stars | 21 Reviews | Write a Review

Dawn Ho Mei Zhen
13 Apr, 2019

Discrimination at OCBC

I'm rather piss off when I went to OCBC temporary Compasspoint Branch to change the new notes for CNY. Checked online that notes available, upon arriving, all notes are not available, not even the good as new. However, a guy who came in after me was asking to change new notes was told there is no more new notes and he asked for Roland. The staff went in and later a guy (which I believe is Roland) came out and told him to join in the queue and asked for him when he is at the counter. I stay on as I need to reset my ATM pin number. While I was at the counter, I tried my luck again and ask if there is anymore new notes. Was told no more. But the guy who walk in later then me happens to be at the next counter and I heard him asking for Roland again and he managed to change the new notes. I asked the counter staff you told me no more ? She said his is under reservation so I said can I reserve then ? Which the lady was telling me actually cannot reserve. Roland overheard our conversation and say no need reserve, just come tomorrow at 11. I call in to OCBC and asked today. Was told only Premium customer can reserve the new notes through their relationship manager. (P/S : If that guy is a Premium Customer, Roland would have told me so, but he said nothing, just ask me to come back at 11 the next day) I cannot understand why OCBC has to discriminate us. Why Premium customer only ? Cos they are rich enough to open an investment account with $200k and above ? Or only the rich is worthy to give red packet during the CNY? If OCBC thinks it is not discriminating, I'll tell you what is not discrimination. POSB has a online reservation for ALL, NOT ONLY THEIR PREMIUM CUSTOMER. THIS IS WHAT I CALL NO DISCRIMINATION
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Arpit Miglani
8 Apr, 2019

No integrity

I don't know how you guys call yourself no.1 in banking industry if you do not know how to service a single customer. I have a ECS mandate issue for 3 months and it has not been resolved yet. Your customer care guys say go to branch and branch says call the customer care. 1st month(December 5, 2016) - Your customer care guys told me that sir the issue will be resolved you do not need to do anything and i stayed quiet but nothing happened, i had to manually deposit my EMI and when i called your customer care for this they said sir this is a ECS mandate issue, but why the hell you miscommunicated i asked them to give me that in written. 2nd month ( January 5, 2016 )- I went to Sushant Lok branch in Gurgaon and had a discussion with manager, he very politely said it is not in our hands pease call customer care. I said ok, let's do it. I called your customer care again and they said this will be resolved , i said ok. Unfortunately, the amount was automatically debited from my other account in second month and i also transferred manually ( as i did not trust )though it was reimbursed later ( Thanks for that ) . 3rd month ( February 5, 2016) - I though issue has been resolved but all the things were there same as before, nothing was deducted and when i called customer care they said . Sir, you need to visit branch and when i went branch they said please call customer care and then when i again called customer care, they said its not updated yet, please wait for 5 days it is not updated in the system. Do you guys have any integrity towards your customers? Do you guys have any system ( when to ask customer to call or when to ask the customer to go to branch ) I am really frustrated
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Ravi Ninjar
5 Apr, 2019

Security Flaw

There is a serious security flaw in the ICICI Bank online system. To give some overview, I recently opened my HNI Account with ICICI wealth management. I collected my Debit Card and ICICI Bank Online Username from the base branch on 28 Sept. I was able to generate password for my Debit Card as the system is helping enough to generate one on the go to use my Debit Card. But with my online account, there is a catch. As I was in the branch I wanted to activate my online banking as well so as to start operating my account. Now, the username in the welcome kit provided was not functional. So the Staff at ICICI Bank checked and gave me a username to operate my account. I did all the formalities to generate password for the online account. As soon as I registered for the online account, I was shocked to see that the Welcome Screen was showing " Welcome Back "XXXXXX". I knew for sure that this is a mistake. The staff knew that it is a known error and told me to contact "Call Center" to get it rectified. In essence, I am now able to login to some other account. If I am logged into someone's account, I can easily transact on the account. But I am worried, that someone else could also get access to my account. Today is 2 Oct and the staff did not act anything on it. Please rectify the systems as it is a very major security flaw for ICICI Bank and it could lead to someone losing hard earned money.
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Onkar Tiwari
3 Apr, 2019

Poor service

Shitty service is what you get and can expect from JCB. We live in such a modern world, yet they are so backwards in so many things. If you don't have your debit card at hand you practically have no control on your account and can't actually do anything on it. Their phone banking sucks big time. People who call themselves phone banking officers don't actually know they are doing and mostly provide wrong, incorrect and unclear information. I asked them if they could reissue my card because mine was damaged. One of them started pitching an upgrade. I said no and asked him specifically if my card will be blocked instantly or when will it blocked? He replied, it will be blocked only once I'll receive the new one. Only on that condition i agreed. But yet it was blocked instantly. I faced humiliation in restaurant trying pay thrice via my card. Yesterday i asked them on call about the delivery of my card and pin, a lady answered it'll take 5 more business days at least, so i went to the green park branch to withdraw cash, there i asked when will my card be delivered? The extremely arrogant bank person replied, tomorrow! That guy had an attitude problem. Not just me but other customers around me found his behavior so rude, he got a nice scolding. Poor service.
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Michael Oliver
3 Apr, 2019

Bribery Concerns

I am writing with grave concern about the service of Kenya Commercial Bank (KCB). Like in some offices, bribe is the only way to get the job done, the same way KCB bank executives are trying to extract 'bribe' in different form. I am not sure if it is the instruction from management to force customer to take some KCB bank deposit scheme, but for sure once I disclose that I am not interested to take this schemes, the executives simply does not process the request. This time I am facing difficulty opening PPF a/c in the city center branch. Hope you do something about that. They again and again called me saying this document missing, some signature missing in that place etc etc. Visiting the executive means again I need to provide explanation why I am not interested to take the schemes as if I am guilty from my side. Still I visited the branch everytime they called and requested again and again to check the document properly as I will be out of country and won't be able to come in person in the branch. It might be happening because you set a target for them to achieve, but it is not my concern as a customer to fulfill all the requests of the executive. I am sorry to say that as a privileged customer, I am receiving more privilege only in getting harassed.
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Stewart Gilmour
1 Apr, 2019

ANZ is terrible

So after finally getting the statement I’d been after for 6 weeks and being so fed up with dealing with you I decided to just pay the balance owing and call to close my account. I’m informed by another tool that the ‘computer says no’ and it will take 24 hours for the system to allow the card account to be cancelled. I escalate this again and speak to my good friends in customer complaints where I am promised the account will be closed on Monday first thing and I will receive and email to confirm all of this. The consultant/idiot I spoke to told me I’d receive a text message with his contacts in case I needed to follow up… Surprise surprise it never came and my account has not been closed. So… I call in to close my account just now and after being on hold for 15 minutes I'm told it will take 24hrs to finalise the balance before my account can be closed and I would need to be put through to another department upon which I hung up. This is just another example of your incompetence and I am going to do everything in my power to ensure ANZ gets no business from anyone I know as well as contacting the press. Truly shocking and from a person who runs his own business I am in absolute disbelief.
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HSBC
 
1 Stars | 2 Reviews | Write a Review

Gigi Cheung
1 Apr, 2019

Worst Experience HSBC

Worst experience I have ever with a bank. Started the process in September only just received my bank card on Monday. After waiting forever to get the bank account and sign up online I waited a week and a half for my card called up and found out for some reason the card had not been set to be sent out! Why would you not automatically set the system to send the bank card out as soon as I sign up for the account in branch and produce my paperwork. So now im waiting for the welcome email.. 3 phonecalls later I have one manually sent out. I try register .. it doesnt work. another 3 phone calls telling me to wait it might just take a while I find out my details have been taken down wrong and the wrong date of birth is on the system. And now I have to wait another week for that to be sorted. I have been with my current bank for nearly 10 years with no problem and I am very much regretting choosing to go over to HSBC. If I were to advise any students out there if you are desperately needing a bank account at this moment do not choose HSBC you will be waiting months just to get it sorted. They may have one of if not the best offers out there but their service is atrocious.
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