After over 25 years of sending my debit card renewals to my correspondence address Lloyds sent my last one to my residential address without giving me a reason after several requests. After cancelling the card they sent to the wrong address I received a card, but it was the cancelled one. I was assured an active card was sent the day before the cancelled one was??? It must be a problem with the post, I was told and asked to wait further. I did and a card never arrived after ten days, they said I should wait longer and after 15 business days I had to cancel it. I requested a new card and five days later, the usual time a card takes to get delivered, I received the second cancelled card! You get better service from a third rate second hand car salesman. I requested yet another card Wednesday 23rd July 2025, now overdue. No doubt they will make me wait until I have to cancel it then send me it to repeat the process. I have no idea why they are called a bank. They appear to wait until I cancel a card before they send the the worthless piece of plastic to me.

PNC Bank has opened branches and my experience with this traditional bank has been a nightmare. Do not even think of putting your large sum of money for investment. There’s discrimination and branch managers do not have authority to solve a problem or an issue. This bank will not give you details of why they kept holding your large sum of money in the account. They do not care about customers complaints and requests to close the account and just take your money. I will rate this bank below zero. Very Poor customers service in the Pennsylvania office.

This PNC Bank is the WORSE bank I ever encountered. I opened a new account in April of this year 2025, to check their investment portfolios, but my journey with this bank was a nightmare and frustrations. I felt discriminated and to learn their system, if you have a six-figure amount deposited, employees who worked there they call themselves service partners will not reveal themselves will dig what was wrong being you deposited a legitimate figure amount for the first time. After providing them the source of the money, they kept checking and more after I have requested a closure of the account and just take my money somewhere else. Take note, that PNC branch managers do not have any authority or whatsoever at all, to solve my account issues. I believe it goes to all of their customers account also. They will not tell you anything, as if they are obliged on your hard worked money, because it’s in their platform. They don’t care what your frustrations are. PNC will not send you letters or email as well. This happened in April 2025, as of today, I have not received my cashier’s checks back. Cashier checks are considered as cash when you deposit. But you have to wait for 3-7 business days to be cleared, that’s the standard bank rules. My funds was still held up until now. PNC closed my account without returning my full amount deposited. For more than 8 weeks, no letters stating what they are doing and to inform me. I am the one who sends email confirmation about follow-ups conversations. The recent letters I received stating they closed my account because it was their decision to do so, but the mere fact, originally, that I am the one who requested several times, to close my accounts. This bank is a big LIAR also. I have given them the opportunity and time to do what they have to do, but litigation in civil court and complaint filings will come soon, if these checks are not mailed to me. Do NOT TRUST this bank, if you are seeking for investment portfolio. STAY AWAY and do not even bother to think, to open an account with this traditional bank. I will rate this bank, FAR BELOW ZERO, for customer care service, clientele relation service employees and to the employee(s) they call them, service partners employees as well, in the Pennsylvania office, for the nightmares and frustrations I have been enduring with them.