lack of communication

Straight away, HSBC is not a good bank for me. I am a customer at the HSBC Trinkaus & Burkhardt AG, Dusseldorf for the last 17 years. When I started with the bank, I still remember that I was given a quality welcome with interesting offers and the bank staff was efficient and informative. I took a home loan for 21 years from the bank at a rate of 8.35%. However, as time passed by, The bank did not remain the same I had experienced 17 years ago, the staff whom I knew, left and moreover, the rate of Interest slowly and gradually grew up to 9.15%. When I enquired about this, I was told that this had happened due to the change in some policies. I disliked the lack of communication from my bank. Ever since then, I have been meaning to change my bank, but am bound by the repayment of my loan. Don’t engage with HSBC banks in Germany.