Never Helped properly

We've been a client for 30 years. We've got a French mortgage for 15 years now. So, a good track record you'd dream about. At the beginning of September 2017, we deposited a check for EUR 10,000 on another French bank account, so the money was completely assured. We sold our caravan and decided to go on an unforgettable holiday. Since then, we can only remove a limit of EUR 200 per day or a total of EUR 600 a week. The holiday had to be postponed because it was a touring holiday in Europe lasting a month. EUR 600 a week was not enough to meet our daily expenses, including petrol. But we're being paid with any withdrawal we make. It is now the end of November, and after submitting a formal letter of complaint (written in French) at the end of January, the situation remains the same.

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