Terrible service to the consumer

Terrible service to the consumer! I had to get a new card to refund one of my fees, and I ended up waiting for my new card for around 1.5 months. They sent it several times, but I never got it until I changed my mate's address. And after all that, they made me pay for fast delivery. And this is where I ruined it, so they had to give me back all the money they paid me, plus some incentive. I figured it would be customized customer service to select Citizens Bank over Bank of America, but I didn't get any of that. Disappointed!

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