The most unbelievably low user interface

The most unbelievably low user interface I've seen so far, beginning with dinosaur-age programs (don't think about contacting by text or eMail, only text) and very user-friendly processes: got me locked for failing my protection query (which is a lousy kind of protection anyway) and didn't submit an email with instructions or a decent error message when I tried to reconnect. But it wouldn't matter because the help center is just a US number (even one unique to Europe) that I can't deal with my new cell plan. I might expect anything like this from an organization of 30 low-cost workers, and all of them ... But who needs a well-established business for this kind of experience?

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