Capital One steals your money!!

On 10/02/2021 I accessed capital One’s website to schedule a payment and after few days of it not being posted to my account, I get an email asking me to contact them to address a “problem” with my checking account. I called the credit union to confirm about the payment and they tell me that they have never received the payment. I called Capital One and they weren’t very helpful too. I have lost my $389 and they say that the fault is on my end. I am never using Capital One Credit card again.