Worst customer care services

Capital One is one of the worst MasterCard companies I’ve ever been associated with. Their customer service isn't knowledgeable and useless. I’m at home airing the phone with these people for 45mins to urge a replacement card because mine expired. I spoke to 4 different people in 4 other departments, and not one person could help me. The last person I talked to was Jasmine, and she was insulting and arrogant. I asked her to speak to the manager on multiple occasions, but she refused, telling me her manager was just there to assist them and not the customers. She outright and blatantly refused to resolve my issue. I’ll NEVER use this company again.

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