Password reset won't work

I got my new credit card, attempted to validate delivery, and used my usual password, which I wrote down. Denied-my user name was the same as I used before, but my "old" password is no longer valid with the new rules. I tried three times to change my password using my usual methods and failed to do so. Then I used my 12-character recovery password (numbers and letters), and my machine hung up before I had decided to cancel it. At the time, I found myself accessing all my Visa Cards in my account. Fantastic, before you time me out and don't accept the 12 character password. Try to verify these relevant web sites before you post them! I don't know whether or not my new card is legitimate.

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