Venmo has deceptive practices

I decided to try the Venmo app to make payment which went well for the first time and then after a few days I decided to make a larger payment of $1700 to someone. And Venmo decided to freeze my account as soon as I added $1700 in my wallet to pay. February 3rd they asked for my driver’s license and bank statement which I sent via email. It has been more than 10 days and I am still getting a run-around about my money. I would suggest that you shouldn’t be using Venmo, they will freeze your account ad try to keep or refuse to give back your money.