Long association with RBS bank

I've had this bank for 9 years and haven't had a problem. Traveling plenty want to grow my business and that I would like to mention that I got full support from this bank 24/7 they're always available for help. I’ve been very surprised when I've seen numerous bad reviews. I'm pretty sure that an infinite part of the reviews is fake. On my behalf - RBS is the best bank, with the best banking app and therefore the best customer care support.