Singapore Fintech Roundup: Fintech expands payments and upgrades customer experience

Singapore Fintech Roundup: Fintech expands payments and upgrades customer experience
By Varshika Prajapati

Singapore’s fintech scene is evolving rapidly, with significant growth in digital payments, tighter compliance rules, and banks enhancing customer experience for the digital era.

Singapore has always been a leading financial hub in Asia, but now it's evolving again. Fintech firms, banks and regulators are making big moves. From new payment providers launching to tighter rules to banks upgrading their digital services, fintech in Singapore is moving fast. These changes are influencing how households, workers and business owners pay, spend, and manage money.

Big growth in digital payments and cross-border services

Several payment firms have recently received approvals to expand services amid the digital payments boom. Users now have more options, including faster transfers and seamless access to cross-border wallets or bank accounts.

Compliance regulation and safety

As fintech services expand, the risks of money laundering and misuse increase. Financial institutions and payment providers must monitor transactions in real time, flagging unusual patterns immediately.Compliance is becoming a strategic shield against financial crime, not just a regulatory requirement.

Better customer experience

Alongside compliance and payment expansion, fintech firms are enhancing user experiences. Banks are moving away from rigid legacy systems and adopting modular platforms that are easier to update and scale. AI analytics and automation enable personalised services, from fraud detection to tailored product recommendations. These upgrades make banking feel more like everyday digital services— convenient, intuitive and customised.

Singapore fintech transforms payments, compliance and customer experience

Figure 1. Key Trends in Singapore Fintech

Area / Trend Old / Traditional Model New / Fintech-Driven Model
Payments and Transfers Bank transfers, slow and region-limited Cross-border payment firms, instant transfers, and digital wallets
Licensing and Compliance Centralised banks, regulatory gaps for new players MPI licensing, real-time monitoring, AML and token regulation
System Infrastructure Legacy core banking systems, slow updates Modular fintech platforms — scalable, flexible, easier upgrades
Customer Experience Branch visits, paper forms, manual processes Mobile apps, AI tools, fast onboarding, smooth UX
Token and Digital Assets Traditional deposits and fiat banking Regulated stablecoins, tokenised assets under strict guardrails
Risk Management Manual compliance, slower detection AI-powered fraud detection, automated compliance workflows

Source: BankQuality

Challenges and what to watch for

Many banks still operate on outdated infrastructure, making integration of agile fintech solutions difficult. Payment firms and fintechs must implement robust systems, as failures can undermine trust. The path forward requires balancing innovation, security, and user-friendly, reliable design.

Singapore aims to be more than a regional financial hub—it is positioning itself as a global fintech powerhouse. With proactive regulators like the Monetary Authority of Singapore (MAS), rapid innovation from fintech firms and banks, and growing user demand, the ecosystem is taking shape. Cross-border networks are becoming increasingly seamless, and modular fintech platforms allow faster rollout of new services. For everyday users, this translates into convenience, choice and improved access. Singapore’s fintech

If you want clear, honest insights into how fintechs are changing banking and payments in Singapore and globally, visit BankQuality

Keywords:

Fintech companies,

payment providers,

regulatory authorities