26 May, 2016
3.5 Stars

Very Satisfactory Customer Service

In general, Unionbank is a good bank. This is my bank for my payroll account. It gives SMS alert every deposit. Once I lost my ATM and I was attended to properly. They are quick to respond to my concern from the moment I called the trunk line to until my ATM was released. The phone customer service knows what he is doing and speaks well. The branch persons provided accurate information on what I should do and provided me with options on what else I should do in case this happens again.

13 Apr, 2016
3.6 Stars

EON card service

Unionbank's EON card is the most convenient and reliable debit payment card I've used for online transactions, and I have tried similar products from other banks. The staff at BSA Twin Towers are also very accommodating and professional when addressing concerns regarding this product. I am very satisfied as a Unionbank EON customer and it's my preferred debit card for majority of my purchases.

31 Dec, 2015
1 Stars

Not working iBanking

Hi! My internet banking log-in is not active anymore. I still have the id and password and I tried to activate it through internet but my registered mobile number is from Finland (I am living here now). However they require only 10 digit Philippines phone no. I am not able to activate my internet banking. can you please guide me what to do? Thank you!

27 Jan, 2015

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3.1 Stars

Bank branches and ATMs are limited.

Bank branches and ATMs are limited. It takes long time before they respond in an email or answer a phone call in CS hotline.


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