17 Jul, 2016
1.7 Stars

Unresolved Issue!

I've been a cardholder of HSBC for 5 years now and have not had any noticeable issues during those years, until recently. My card expired last Feb so naturally I have to renew to have a new card. However, in my dismay, they didn't deliver my card. I called them (HSBC Customer Service) 3 times as I needed the new card for my out of the country trip, but no one answered me and the issue was not addressed. Long story short, I don't have card. No one call me or at least update me with the status of my card. They are so fast in terms of collectibles but remain silent in other important concern such as this. Until now I don't have my new card and I'm planning to discontinue my account with them.


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