Anonymous
11 Jul, 2019
1 Stars

Unprofessional staff members!

It has been more than 2 years that I am holding HDFC debit card, all of sudden I needed a credit card and as I already had HDFC debit card, so I applied for HDFC credit card, they took all my documents, and they assigned a fresher for me to process the application, that fresher didn't even know which all documents to take from me, so eventually he was asking for all unnecessary documents, it has been 27 days and now they told me that our fresher submitted your wrong documents, hence we rejected your application. Now that fresher kept his phone switched off, such a pathetic service towards customer.
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Anonymous
9 Jul, 2019
1 Stars

Worst services!

I have been a customer of HDFC bank since 2009, the year I started my MBA. Till last year I would say the service was superb. But now I can say it is a third class bank filled with highly unhelpful employees. Just see the problems I went through and check what they could have easily done well. I have been trying to have a credit card transaction reverted at the back end as the merchant has charged double. No one picks up the call, no one knows how to do this and false promises of this will be done.
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Anonymous
12 Jun, 2019
4.9 Stars

Good services with good staff members!

I have an account at HDFC Bank and as per my own experience the banking facilities of this bank are amazing as compared to others. The employees in my home branch are very friendly, so I get my work done very easily. They always ready to solve customer’s queries. As per my experience, I want to give 5 stars to this bank!
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Anonymous
4 Jun, 2019
1 Stars

Lazy, unprofessional employees!

I have an account in the HDFC bank and I regret my choice to open the account here every time I visit the branch. The bank is always crowded regardless of the day of the week, not because it is great bank but the management is extremely slow and doesn’t care about your schedule. It has been 3 months since I applied for new debit card and every time I cross check I get the same reply that will shortly be at my doorstep.
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Anonymous
24 May, 2019
2.1 Stars

From Good to Bad and then Ugly

1. Relationship Managers are of no help. They are there to sell you the plans which benefit the bank at your cost. They have no idea about the products that they are selling, nor do they have any idea about your customer profile or in one case even your account details 2. There is no direct contact with relationship manager. The phone will always go on voicemail and then the so called manager will call you back at their own sweet time which is often an inconvenient time for you to take call. The mail ID shared with you is standard customer service ID. Again, the impression they are creating is that they want you to stay away and your money to stay close to them 3. There is no way to escalate the issue if you are not satisfied with the services or assistance you receive 4. Their ATMs were first to go cashless during demonetization and stayed that way long after. While other banks worked overtime and went out of their way to help the harried customers (ICICI opened outside tables and worked longer hours to meet customer rush, IOB proactively reached out to senior citizens to handle their cases on priority), HDFC was at best business like and at worst outright rude to the customer rush 5. There is no effort or intention on the bank's part to make a personal connection with small investors 6. They would slap the charges and penalties at the first opportunity and would not reduce or wave off their own charges, interest rates, fees by a single paise irrespective of how long you have been banking with them or how many types of relationships / accounts you have had with the bank 7. Their credit card online interface looks dated when compared with citibank and Your transactions do not appear online for next three days 8. They would not remind you to pay the bill and slap the late payment fee and interest immediately after the last date. The whole thing seems designed to make you skip payments. Citibank on the other hand, sends you a reminder message three days
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Anonymous
25 Apr, 2019
1 Stars

Unknown transactions and pathetic customer service

There was an unknown transaction done and reaching out to customer care is one of the pathetic things to do with this bank. they can't be reached out in one go, and there is no resolution given
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