Anonymous
11 Feb, 2016
1 Stars

Poor service

Shitty service is what you get and can expect from JCB. We live in such a modern world, yet they are so backwards in so many things. If you don't have your debit card at hand you practically have no control on your account and can't actually do anything on it. Their phone banking sucks big time. People who call themselves phone banking officers don't actually know they are doing and mostly provide wrong, incorrect and unclear information. I asked them if they could reissue my card because mine was damaged. One of them started pitching an upgrade. I said no and asked him specifically if my card will be blocked instantly or when will it blocked? He replied, it will be blocked only once I'll receive the new one. Only on that condition i agreed. But yet it was blocked instantly. I faced humiliation in restaurant trying pay thrice via my card. Yesterday i asked them on call about the delivery of my card and pin, a lady answered it'll take 5 more business days at least, so i went to the green park branch to withdraw cash, there i asked when will my card be delivered? The extremely arrogant bank person replied, tomorrow! That guy had an attitude problem. Not just me but other customers around me found his behavior so rude, he got a nice scolding. Poor service.
               Comment  


Anonymous
22 Dec, 2015
1 Stars

Horrendous service

I am appalled at the quality of service meted me by your Jordan office. I have had my card blocked for almost a week, used all the escalation channels available to solve this with no avail. Till date no one has been able to tell me what the problem is or has any one had the courtesy to call me. I am very disgusted that an organization of your prestige can offer such horrendous service. This is down right embarrassing
               Comment  

Comments


No comments yet. Be the first to comment.