HSBC

Hong Kong



Anonymous
5 Nov, 2015
1 Stars

Worst Experience HSBC

Worst experience I have ever with a bank. Started the process in September only just received my bank card on Monday. After waiting forever to get the bank account and sign up online I waited a week and a half for my card called up and found out for some reason the card had not been set to be sent out! Why would you not automatically set the system to send the bank card out as soon as I sign up for the account in branch and produce my paperwork. So now im waiting for the welcome email.. 3 phonecalls later I have one manually sent out. I try register .. it doesnt work. another 3 phone calls telling me to wait it might just take a while I find out my details have been taken down wrong and the wrong date of birth is on the system. And now I have to wait another week for that to be sorted. I have been with my current bank for nearly 10 years with no problem and I am very much regretting choosing to go over to HSBC. If I were to advise any students out there if you are desperately needing a bank account at this moment do not choose HSBC you will be waiting months just to get it sorted. They may have one of if not the best offers out there but their service is atrocious.
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Anonymous
16 Sep, 2015
1 Stars

Bad customer service

So I called again to see where my new card is that I ordered on the 7th of September and the guy on the phone said the last time a card was ordered was in April. So whoever I spoke to on the 7th of September didn't even order me a new card?!!! It's now the 15th and I am going to have to wait 6 working days for my card. I have a bill to pay on the 18th which I will get a late charge for if I cannot pay, which I will be billing to you. Bad customer service, I will send you a screenshot of my phone bill proving I called.
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