Anonymous
8 Mar, 2016
1 Stars

Way to go HSBC

I have banked with the HSBC for about 20 years! Yesterday i received a letter from them saying they are no longer in a position to offer me goods or services! Therefore they are closing my account on May 6th! Spent all day trying to get a reason why from the call center customer services and my branch! Apparently I'll never get one... Spent hours trying to sort out Direct debits, standing orders etc... When I looked online I found several blogs! They have done this to many many people and not given explanations. If I owed them a very large overdraft and had no means of paying it back I'd have problems now! Way to go HSBC! You certainly look after your customers.
               Comment  


Anonymous
18 Feb, 2016
1 Stars

Hate this bank service

The worst service this bank provides. I had visited the Wan Chai Branch 3 times and they told due to network problem, they cant deposit the cash. After hearing this, I went to find the branch managers but he was absent. Then meet Mr Chan Wu Han who was the bank-in-charge and he refused to help. Hate this bank service.
               Comment  


Anonymous
6 Jan, 2016
1 Stars

Misleading phone message

Very misleading recorded message on telephone banking service where customers are experiencing wait times in excess of 6 minutes. The recorded message implies it would be a few more minutes than 6. This evening, 25 minutes of waiting and I could beat the music no more. Be honest with your recorded message or have a queue system.
               Comment  


Anonymous
14 Dec, 2015
1 Stars

Frustration

I'm super frustrated with HSBC. First you refuse to waive the annual fee, then I tried calling your hotline which no one answers then I drop you an email and you send an automated text asking me to call another number which no one is answering again! All I want is to cancel my card and ensure the annual charges are refunded back to me. What's wrong with your service! I thought you used to win some service award?
               Comment  

Comments


No comments yet. Be the first to comment.