DBS Bank

Singapore



Anonymous
6 May, 2019
2 Stars

Bad customer service

One day I brought my son to DBS- Plaza Singapura branch wanting to open a kid’s Account. Before that I tried to get a SMS ‘Q’ but unsuccessful so I called the bank and the officer ask me to go down to get queue no. Because they are unable to give me SMS queue no. For account opening. When we reached there, the staff told me that I have to wait for 3hours because there are 6 customers before me. They need half an hour to serve each customer as they are also opening new account. Wow!! That is ridiculous! I think never mind and just left. Last Friday, 3rd May 2019, I went to DBS-Alexandra branch to withdraw my money, cash $100K. The counter cannot give me an answer and ask me to wait, I ask her whether they have $100K for me, she is not sure so I asked her, Is it that I need to reserve cos it is a huge amount. She is not sure either. I am busy on that day to wait so I told her to reserve $100k(big notes) for me on 6th May 2019, I will come and collect. She said ok and she wrote down my mobile number. Today morning, 6th May, she called me and asked me to go down and collect my money. As per normal, I went down, take queue, she serve me from 3pm++, she asked me to wait while she need to take out the money, she still continues to serve other customers until 4:30pm the bank close, I almost yelling at her. She brought out the money and is all $50 notes of $100,000. (I asked her, is it all $50 notes? No big notes? How am I going to carry all these $100K with me like these?) The only reply I had from her is : You want or not? No big notes! I am so angry but no choice and just let her machine-count in-front of me. Then after finish counting the $100K, she gave me 2 big envelops Of money, I asked her whether she has a bag or so, she said that’s all she had. I am so angry and nearly return all the money. Then the manager came out with 2 plastic bags. I am not sure is this suppose to be DBS standard of customer service? This is thr worst customer service I had from Bank.
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Anonymous
1 May, 2019
2.1 Stars

Need improvement in customer care services!

I have an account in DBS Bank Singapore. Based on my own experience, I want to give 1 star to customer care executives of this bank. Executives are unable to understand exactly what customers want to say. They have no resolution and no communication channel to resolve customer problems. Executives in customer care department need a lot of training and maturity.
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Anonymous
9 Mar, 2019
5 Stars

Good experience

As I heard about DBS bank which is paperless and one can open an account in 80 seconds that is great so I check it. Is it actually true or not? But, trust me guys this is absolutely true. 15 days ago I got my ATM too. Presently I have got different outstanding features like 7% interest, discount coupons and all. DBS deserves 5 stars from me.
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Anonymous
19 May, 2017
4.5 Stars

Compliment a customer service officer

Im writing in to compliment a customer service officer from the DBS 24 hour hotline. His name is Ran. He followed up my ibanking issue and helped me out with daily updates on my ibanking. Im thankful for that.
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Anonymous
6 Jun, 2016
4 Stars

Convenient e-banking and mobile banking

I have been a customer for more than 5 years and I'm pleased with the services provided by DBS. Most of the things I need to do are mainly online and rarely needs me to go down to a branch to settle things. Starting up new accounts and converting old accounts are also easy as they can be done online. It's convenient and accessible as it is located almost everywhere.
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Anonymous
22 May, 2016
0 Stars

Poor customer service and arrogant staff

The bank was not very unflexible to allow a customer to get a replacement card. They cannot emphatise with a customer who just lost his ID card and ATM card. They do not recognize the authentic police report and insisted sending back the customer to get his passport. When they finally relented, they took an arrogant position that they making an exception to the customer. This shows they do not care the well being of their customer and rather stick to their policy. When we ask to see the supervisor, the supervisor refuse to meet the customer citing busy as a reason. The customer father who accompanied the customer vouched for him and ask to the counter staff to proof that they are fake. The counter staff went back and ask her superior and finally relented. This is after stating that they are making an exceptions to show that they are still right in their policy and the customer owe them a favor. This shows how inflexible, arrogant and un sympathetic is their staff especially to a customer who lost his ID card, ATM card.
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Anonymous
7 May, 2016
5 Stars

DBS / POSB Singapore

ATM DEBIT CARD -POSB EUNOS BRANCH -I like how fast they process applications -I like their online banking mostly the online transfer of money overseas since it is very important for me.
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Anonymous
7 May, 2016
5 Stars

Good Service

They also provide better security when it comes to account related services for their customers and giving the best options and solutions is a priority.
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Anonymous
9 Mar, 2016
1 Stars

Great service

I feel that the service provided by Cheryl Cheng is relatively good. She provide me with answers to my queries for DBS account opening. Besides that she understands the customer point of stand and provide other alternative solutions. As I'm into investing, she recommends me to try out the endowment plan as a form of diversification for my portfolio in future. I feel that her explanation for the plan is transparent and clear to my understanding. She explains clearly to my queries on some part of the plan. Therefore, I feel that she had done a great job in servicing customers.
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Anonymous
10 Dec, 2015
1 Stars

Worst DBS Customer Service

Hi DBS, I have been on the phone with DBS Customer Service, and on hold for exactly 1 hour now. This is ridiculous ! How are you the best bank when we cannot even get through, get answers, get replies when we cannot even get through to you for assistance?! *shakes head*
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Anonymous
3 Dec, 2015
5 Stars

Amazing DBS service

I am writing in to compliment four amazing, knowledgeable, friendly and warm customer service representatives. This is going to be a long story but I will cut it short and sweet for your eyes. It all started at around 8pm. I was running through my account via ibanking and I realised that I was left with a lower amount then I last saw at 3pm. So I made the first call. I was first served by Bianca from the Fraud Department, she was good. She can multitask. She was calmed as I was already stressed out with the incident. She calmly advised me of the fraudulent transaction made via agoda. She advised me to have my Passion Debit card to be firstly deactivated and that she will send in the request to have a new Passion Card sent to me. Within 3 to 5 working days. She also advised me that she will escalate to the relevant team for further investigation. The call ended well with her advising that all escalation will be advised accordingly. I will give her a score of 10 out of 10. Subsequently, I called again the second time to requwst for more assistance as I had forgotten my pin to my Takashimaya debit card. I was patiently assisted by Jamie. She was fast to look into my case and advise me of the action. I did a third call and this time was assisted by a gentleman named Kell also from the Fraud Department. The call was made to fo a followup call action against Agoda. Confusing right. I am very impressed by the Fraud Department team. They deserved an award for this. Lastly, I was attended by Nurul from the Credit Card Department. I called in to advised her of the update from Agoda. I asked her on how long is the process once the booking and transaction has been made by Agoda she advised me with a question which I truly appreciate. Her voice was like a suspense. Mr Oh; you have 2 options. One is to inform Agoda to get their merchant to call the bank to authorise the refund and have it credited immediately or Option 2, wait for ten working days. She was the ultimate saviour. O
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Anonymous
23 Nov, 2015
5 Stars

Excellent Service

I'm writing to compliment for the excellent service provided by Ronald, the assistant service manager of DBS South Bridge Branch. Thank you Ronald for assisting our director in opening the corporate account and Multiplier account. Not only he resolved our request promptly, he also did a follow up in it. Good Job!
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Anonymous
19 Nov, 2015
1 Stars

Totally unacceptable service

I just step in to ur west gate branch wanting to take up a home loan. But the customer service rejected me at the door saying that I have to call your hotline first. They won't entertain me though we make the effort to come to ur branch. If u guys do not welcome walk in, why bother to put it at your website? If your branch officers are not equip to handle such a general request. What's the point of hiring them and placing them at the door? I imagine if I have stepped into any other bank I would have been treated much better if I were to go to any bank asking for a home loan. Please review ur customer service!
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Anonymous
19 Oct, 2015
1 Stars

Incompetent DBS

Can I know why DBS is unable to immediately update transactions related to credit card payment like UOB and many other banks? If you are truly living and breathing Asia then you probably know that speed matters. I was stranded at Copenhagen while checking in because apparently it takes a day for DBS to update payments to credit card and I had end up using Visa debit card for payment.
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Anonymous
4 Sep, 2015
1.3 Stars

Visited the Choa Chu Kang branch on several occasions for remittances,

Visited the Choa Chu Kang branch on several occasions for remittances,I have decided to bring up after my unpleasant encounters that some of the counter staff could really do with better service attitude as they were not polite and showed unprofessional attitudes when serving.Thank you.
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Anonymous
21 Aug, 2015
1.5 Stars

It is ridiculous that DBS does not have a separate queue for those changing the SG50 notes and those...

It is ridiculous that DBS does not have a separate queue for those changing the SG50 notes and those doing normal banking services. Do you expect people wanting to do normal banking services to join long queue? Utterly disgusted with customer service who cannot even understand and solve my problem after 35mins. Well done DBS!!! No wonder people says Damm Bloody Slow.
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Anonymous
17 Aug, 2015
2.4 Stars

I queued for over an hour for business banking transaction can queue an hour at Bedok branch.

I queued for over an hour for business banking transaction can queue an hour at Bedok branch. 905 registered queue number. 1035 served.. In fact the queue has not even moved. Is there short of banking officer who can handle business transaction?
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Anonymous
13 Aug, 2015
4 Stars

I just had the best customer service ever.

I just had the best customer service ever. Never thought local banks had such great service over the at DBS MBFC branch. Thank you Sia Hui Li who was poised and excellent service who knows the bank's product and services so well!
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Anonymous
21 Jan, 2015

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4.6 Stars

Good to work with DBS as our Banker.

Good to work with DBS as our Banker. I use to do the banking transactions nearly 7+ years when i was in Singapore.... Wow professional approach and great services... Best wishes..
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Anonymous
20 Jan, 2015
3.3 Stars

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Anonymous
20 Jan, 2015

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4.5 Stars

DBS Bank is one of the most accessible banks in Singapore.

DBS Bank is one of the most accessible banks in Singapore. May it be online, at their branch and or via mobile/ internet banking.
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Anonymous
13 Jan, 2015

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2.9 Stars

As a small business we are treated like a retail client with no access to a relationship maanger and...

As a small business we are treated like a retail client with no access to a relationship maanger and no name given by the bank as someone in charge. Its all call center based and very little opportunity to build a relationship. In one case despite 2 letters to bank management we waiting over 6 months for an additional debit card on the company account. It seems SME are not really seen as favourable clients untill they are at least MSE or LSE!
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Anonymous
26 Dec, 2014

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2.5 Stars

Long queues for retail banking counter services at branches.

Long queues for retail banking counter services at branches. Number of branches have shrunk over the years.
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