BPI

Philippines



Anonymous
29 May, 2016
5 Stars

They really know their customers and they are quick not to lose one.

I'm planning to switch to another bank and get a credit card so I applied for one. To my surprise, BPI called me and said that I'm qualified for their gold mastercard. I don't remember applying with them but I do remember applying for a card with Citibank. I guess they don't want to lose a customer and rushed so that they'll get ahead of Citibank; which I definitely have no qualms about. Another thing that I commend about BPI is their online banking experience. Their app is user-friendly and provides secure online transactions. Being a customer for almost 2 years, I can say that I'm very satisfied with the services BPI provides.
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Anonymous
10 Feb, 2016
1 Stars

Terrible service and mobile app

Well that's an hour of my life I won't get back. All I needed to do was reset my security so I could log on to Internet banking but you guys make everything so difficult! If your mobile app worked I wouldn't have had to make this call in the first place but it doesn't. I'm then forced to make the most frustrating call to a non english call centre and speak with someone who's first language clearly isn't English and is very difficult to understand. They are also clearly unable to deviate from their scripted answers and talk like a normal person which results in us just going round and round in circles because I can't remember the specific amount of a transaction I made last week! If it wasn't so much hassle to change banks I wouldn't stay with BPI. The primary reasons being a frustrating call centre with terrible service and a mobile app that is so far lacking compared to others and like the call centre, very frustrating to use.
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Anonymous
2 Sep, 2015
2 Stars

A Credit Card Fraud appear on my BPI CC after BPI inform me that there was fraudulently usage of card.

A Credit Card Fraud appear on my BPI CC after BPI inform me that there was fraudulently usage of card. They then took the full amount from my Bank account to pay the item on the CC bill even though BPI knew it was a fraudulently charge, and failed to inform me. I checked my Bank statement on 7th August and notice the debit from my bank account. I phoned BPI and they assured me that a refunded to my bank account will be made by 10th Aug. 15 days later BPI has done nothing to resolve the matter and when I phoned today they just give me excuses that they need to follow up with another department. What is going on here?
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Anonymous
14 Aug, 2015
1.3 Stars

COMPLAINT: POOR SERVICE. I wanted to request transfer my credit card statement from physical post to...

COMPLAINT: POOR SERVICE. I wanted to request transfer my credit card statement from physical post to email. I went to the branch and the branch officer told me that I just need to call customer service to make the change. When I called, she told me that I have to register on eBanking. Well, the registeration requires me to call another number for OTP. I called the number twice and no once picked up the call. Wasted an hour for such a simple change due to LOUSY service.
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Anonymous
13 Aug, 2015
3.5 Stars

Wanted to deposit a cheque at Wisma branch but was shocked and amazed at this sight.

Wanted to deposit a cheque at Wisma branch but was shocked and amazed at this sight. Almost couldn't find the slot to deposit the piece of cheque in as it was covered up by these pile of trash. I believe that you are rated as one of the strongest bank in Philippines. But..???
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Anonymous
14 Apr, 2015
1.7 Stars

This concerns the branch site BPI Westgrove and Laguna.

This concerns the branch site BPI Westgrove and Laguna. I was about to open a deposit account for my mother in law which has been a longstanding customer with BPI. It is unfortunate that a branch located in this less crowdy upscale area, offers simply subpar customer service. People not only DO NOT smile there, they let us wait for more than 1 hour upon submitting the forms we had to fill out to complete the account opening process. BPI, you need to seriously think about changing branch management.
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Anonymous
2 Mar, 2015
3.8 Stars

Most of the time BPI is okay, but there are times when it's unreliable, especially on salary days (1...

Most of the time BPI is okay, but there are times when it's unreliable, especially on salary days (15th and 30th of the month). On said days, there are very long queues in branches, so I either use the real-time deposit machine or the mobile app. Sometimes both of these are inoperable just when you really need them.
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Anonymous
27 Jan, 2015

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3.7 Stars

Their mobile/online banking is really great,

Their mobile/online banking is really great, it makes your life easy, so is their express deposit wherein you can deposit anytime. It's superb!
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Anonymous
15 Jan, 2015

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3.8 Stars

Widen bank's availability of payment system especially in provinces.

Widen bank's availability of payment system especially in provinces.
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Anonymous
14 Jan, 2015

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3.1 Stars

My international debit card did not work out of Philippines and that was really disappointing.

My international debit card did not work out of Philippines and that was really disappointing.
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Anonymous
14 Jan, 2015

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2.6 Stars

unsecured ATM's, There's no surveillance camera or even security personnel guarding ATM location...

unsecured ATM's, There's no surveillance camera or even security personnel guarding ATM location
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Anonymous
14 Jan, 2015

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4.3 Stars

Their online banking is good but not with branch banking.

Their online banking is good but not with branch banking.
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Anonymous
14 Jan, 2015
3.1 Stars

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Anonymous
14 Jan, 2015

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4.5 Stars

good service, though its not so friendly with balikbayan services for remittances.

good service, though its not so friendly with balikbayan services for remittances.
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Anonymous
14 Jan, 2015
3.7 Stars

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Anonymous
14 Jan, 2015

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4.4 Stars

I am very pleased with BPI because it has the best online and mobile banking capabilities in the country.

I am very pleased with BPI because it has the best online and mobile banking capabilities in the country. It's also the only bank that has special ATMs that allow real-time cardless deposits. Locally it's very convenient. However I used my ATM card overseas and I couldn't withdraw cash, despite my card having the Cirrus logo on it. If it was my only bank I would have been in a huge heap of trouble in a foreign country.
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Anonymous
14 Jan, 2015
3.5 Stars

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Anonymous
14 Jan, 2015

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4.5 Stars

Best in alternative channels! But they should have more branch personnel to minimize volume.

Best in alternative channels! But they should have more branch personnel to minimize volume.
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Anonymous
18 Dec, 2014

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3.7 Stars

I had a very good experience with the online banking of BPI and its really reliable and safe...

I had a very good experience with the online banking of BPI and its really reliable and safe
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