Our Rankings

Bank reviews posted on Bankquality.com help build a scorecard for The Asian Banker's Excellence in Retail Financial Services Programme. This ranking is based on the following belief: "A well-run retail bank is one that demonstrates a long-term, sustainable, profitable franchise with the customer as its core proposition."

Click here for the balanced scorecard on how we evaluate retail banks

The Excellence in Retail Financial Services Programme is only a small part of the big picture. It is from these processes that we develop our strategic review of the products and services.

Your feedback will help us further refine our scorecard, as we will develop an additional dimension based on customer evaluations from BankQuality.com. We hope to present to the retail financial services industry a better and more accurate instrument that they can use to gauge their performance over a certain time period against that of their peers and competitors across national and regional markets.

Below is the scorecard for the top 10 Retail Banks for 2015
Country Organisation Total Scores(Max score = 50) Ratings
Australia Westpac32.7
Australia CBA31.1
Australia ANZ26.6
Australia NAB25.8
Australia Bendigo Bank25
Australia ING Direct24.1
Australia HSBC Australia22.5
Australia Suncorp Bank22
Australia Bank of Queensland21.6
    
BahrainStandard Chartered Bank Bahrain14
BahrainAhli United13.9
BahrainBank of Bahrain & Kuwait13.6
BahrainNational Bank of Bahrain12.7
    
BangladeshEastern Bank16.1
BangladeshBrac Bank15.2
BangladeshStandard Chartered Bank14.5
    
Brunei BIBD17.2
Brunei Baiduri16.9
Brunei Standard Chartered Bank14.1
Brunei HSBC12.9
    
ChinaCMB25
ChinaCCB24.4
ChinaICBC23.8
ChinaABC22.6
ChinaBOC21.9
ChinaCITIC21.4
ChinaSPDB21.2
ChinaBoComm20.9
ChinaCMBC20.7
ChinaBank of Beijing20.1
    
Egypt National Bank of Egypt18.4
Egypt Commercial International Bank17.1
Egypt Bank Misr16.3
Egypt QNB AL Ahli Bank Egypt14.2
    
GhanaEcobank Ghana19
GhanaBarclays Ghana18.6
GhanaGhana Commerical Bank17.3
    
Hong KongBank of China (HK)28
Hong KongHSBC27.9
Hong KongStandard Chartered Bank25.6
Hong KongHang Seng Bank24.9
Hong KongBank of East Asia24.7
Hong KongCitibank22.3
    
India ICICI Bank23.4
India HDFC Bank22.8
India SBI Bank22.1
India Axis Bank18.9
India Citibank17.2
India Kotak Mahindra Bank16.3
India Punjab National Bank14.8
    
Indonesia Bank Mandiri21.8
Indonesia BRI21.3
Indonesia BCA21.1
Indonesia Danamon18.4
Indonesia Permata17.5
Indonesia CIMB Niaga16.2
Indonesia ANZ Panin15
Indonesia OCBC NISP14.5
    
JordanHousing Bank for Trade & Finance16.9
JordanArab Bank16.1
JordanCairo Amman Bank14.5
    
KenyaBarclays Kenya18.4
KenyaKenya Commercial Bank17.8
KenyaEquity Bank17
    
KuwaitGulf Bank18.6
KuwaitAl Ahli Bank of Kuwait18.1
KuwaitNational Bank of Kuwait17.7
KuwaitKuwait Finance House15.6
KuwaitBurgan Bank15.2
    
Malaysia Maybank28.2
Malaysia Public Bank24.9
Malaysia Hong Leong Bank19.6
Malaysia Allliance Bank19
Malaysia Ambank18.6
Malaysia CIMB Bank18.3
Malaysia RHB Bank18
    
NigeriaFirst Bank Nigeria20.7
NigeriaEcobank Nigeria20.2
NigeriaGuaranty Trust Bank18.5
NigeriaZenith Bank of Nigeria18
    
Pakistan Habib Bank Limited15.9
Pakistan National Bank of Pakistan15.5
Pakistan United Bank13.7
Pakistan Allied Bank12.9
Pakistan Standard Chartered Bank12.3
Pakistan Askari Commercial Bank12.2
Pakistan Muslim Commercial Bank11.8
    
PhilippinesBPI20.6
PhilippinesBDO Unibank19.5
PhilippinesRCBC18.4
PhilippinesCitibank16.3
PhilippinesMetrobank15.8
PhilippinesUnionbank of the Philippines15.1
    
QatarCommercial Bank of Qatar17.7
QatarQatar National Bank17.5
QatarDoha Bank17
    
RwandaEcobank Rwanda17
RwandaBank Kigali16.8
RwandaI&M Bank Rwanda16.4
    
Saudi ArabiaSamba Financial Group20.1
Saudi ArabiaNational Commerical Bank19.9
Saudi ArabiaAl Rajhi Bank19.6
Saudi ArabiaRiyad Bank19
    
Singapore DBS28.6
Singapore UOB28.4
Singapore OCBC23.9
Singapore Citibank21.7
Singapore Standart Chartered21.5
Singapore HSBC20.1
    
South AfricaNedbank21.7
South AfricaStandard Bank21.5
South AfricaBarclays Africa21.2
South AfricaFirst National Bank20.6
South AfricaCapitec Bank20.3
    
South KoreaShinhan Bank26.6
South KoreaKookmin Bank19.9
South KoreaHana Bank19.4
South KoreaWoori Bank17.2
South KoreaCitiibank13.9
South KoreaStandard Chartered Bank13.9
    
Sri LankaHatton National Bank17.9
Sri LankaStandard Chartered Bank17.5
Sri LankaSampath Bank16.5
Sri LankaNations Trust Bank15.3
Sri LankaNational Development Bank14.4
    
Taiwan CTBC Bank24.2
Taiwan Taishin Bank23.7
Taiwan Cathay United Bank23.3
Taiwan E.SUN Bank22.1
Taiwan Taipei Fubon Commercial Bank20.1
Taiwan HSBC (Taiwan)18.6
Taiwan DBS (Taiwan)17.2
    
TanzaniaNational Bank of Commerce18.9
TanzaniaNational Microfinance Bank18.5
TanzaniaCRDB Bank18.1
    
Thailand Kasikornbank28.4
Thailand Siam Commercial23.5
Thailand Kung Thai Bank21.2
Thailand Krung Sri Bank20.8
Thailand Bangkok Bank20.5
Thailand Tanachart Bank20.1
Thailand Citibank18.9
Thailand Thai Military Bank17.9
    
TurkeyAkbank19.9
TurkeyGaranti Bank19.6
TurkeyZiraat Bank19.5
TurkeyIS Bank18.6
    
UAEEmirates NBD21.8
UAEAbu Dhabi Commerical Bank21.4
UAERak Bank19.3
UAENational Bank of Abu Dhabi18.6
UAEMashreq Bank18.2
    
UgandaStanbic Bank Uganda18.6
UgandaDFCU Group18.4
UgandaCentenary Bank17.8
    
Vietnam BIDV17
Vietnam Vietcombank16.5
Vietnam ANZ16.4
Vietnam Sacombank14.9
Vietnam HSBC14.3
Vietnam Asia Commercial Bank11.6


For a complete list of winners please click here

We will continue to grow the programme globally for the benefit of you, the consumer.

From this programme we will provide a rating for all retail banks that we cover so that you as a costumer can use this in order to enhance the quality of service your receive. Also this will enable retail banks to improve the quality of their overall business.

We welcome your feedback and comments. You may do this through Feedback or Facebook.

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