Call Center



Farah
1 Oct, 2014

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Emirates NBD has plenty of atms and branches so its easy to withdraw or deposit cash.

Emirates NBD has plenty of atms and branches so its easy to withdraw or deposit cash. However, the branch can take alot of time and the call center is not helpful. Their customer service is lacking and the staff do not have answers to questions, they say they will call back and never do. Also, very hard to get a credit card from them.
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Saad
2 Oct, 2014

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Account initiation was fine and so was the call center.

Account initiation was fine and so was the call center.
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Maria
24 Oct, 2014

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Customer service level is very good and flexible.

Customer service level is very good and flexible. Bank accepted cheque even they were off line. Didn't make me wait in queue until the system worked again. However queuing time can be up to 45 minutes on weekdays. (St Rosa Branch)
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HSBC
 
2.5 Stars | 1 Reviews | Write a Review

Anonymous
13 Jan, 2015

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Originally a customer in the UK, I relocated to Singapore and wanted to keep banking with HSBC.

Originally a customer in the UK, I relocated to Singapore and wanted to keep banking with HSBC. Now, I wish I hadn't. Despite months of preparation, an international account application was unsuccessful with the call centre manager simply saying "We have let you down" before wishing me luck creating a separate account in Singapore. Now, despite a decade of history with the bank, I have had to start from scratch only to be met with inept support staff unable to complete simple tasks (like linking online accounts) or baffled by others ("How can you have two nationalities?"). I am in the process of completing the account but feel that, if there are any more problems, I will forgo the account and bank with someone else, even if it means, once again, starting from scratch. "HSBC - the world's local bank...because it can't comprehend anything beyond the horizon."
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Anonymous
15 Jan, 2015

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The customers service is not approachable.

The customers service is not approachable.
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